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Total Tools Mt Waverley

  2. Glen Waverley Hardware Store
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Total Tools Mt Waverley
"Total Tools Mt. Waverley is your local professional tool shop servicing professional tradies in Mt. Waverley, VIC. We carry a large selection of cordless and corded/electric tools from renowned brands like Milwaukee, Makita, DeWalt, and more. Choose from our huge line of power tools, from jigsaws, saws, table saws, band saws, and chainsaws, all through to drills, angle grinders, sanders, and air compressors. Our range even covers hand tools, welding tools, and tool boxes. You can even purchase your new helmets or heated jackets here! Whatever power tools, kits, or accessories you need - Total Tools got you covered! Shop online or visit any store near you!"
Address: 3/243 Ferntree Gully Rd, Mount Waverley VIC 3149, Australia
Phone: (03) 9538 5888
State: Victoria
Zip Code: 3149


Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: 10:00 AM – 3:00 PM

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Reviews
I came in looking to buy some folding knives for my business. There were 2 chaps a plump bald beardie and younger tradie-type at the checkout counter gossiping away. I copped such a negative attitude when I approached the tradie-looking chap to help me search for a product that was placed so high up it was out of my view and reach. The audacity I had to interrupt his lovely banter with his bald muse during work hours! Then when it came time to pay up, I was blatantly ignored at the counter even though I was standing right in front of those 2 chatty chaps at the checkout counter. Clearly the gossiping was more important than customer service. I was about the blow my top off until a quick-thinking, nervous looking young staff member, named Peter, came over to help me out. He directed me to another checkout counter, which was unnecessary given the one I was standing at was open with his 2 gossiping colleagues. Checkout was a breeze with Peter, as it should be since the store was fairly quiet. Peter was also nice enough to try to make excuses for his 2 unhelpful colleagues who were more interested in each other than helping customers. To those lazy chaps I saw there today, you should be grateful for walk-in customers and they are a dwindling lot because they are the reason you still have jobs. This is a business that can be largely online nowadays. I concur with nearly all previous bad staff reviews at this branch. If this is the kind of rotten customer service you face just trying to get help to search for a product and paying up, imagine all the horrifying dramas you will experience with issues like defects, returns, or refunds. Total Tools Mt Waverley staffed by almost total tools!
This is my favourite total tools store, because of Warrick, who's always super happy and helpful. I have brought back several things for warrenty, warrick has been super easy going about it each time
Unprofessional, poor service I'm a regular trade customer. I bought some Festool vacuum bags in March and I was given a box of wrong ones. I showed a photo of my unit with the model number to the salesperson and he sold me the product he picked for me. I didn't use them until a month later and I found I was given the wrong ones. I couldn't use them and until now they are unused and the box has no damage. But due to the long lock down delay, today I went to swap them with correct ones. But the store manager told me they were CORRECT after he saw the photo of my unit with the model number. Also he said it's been six months which is way over 14 days. Then I found that they have a same model on display. The bag of this display unit is different to what I got and I showed it to the manager. But he said it has been six months. I ended up buying a box of the correct ones. So if I had bought some bags by showing him the photo of my unitwhich shows the model today, he would have sold me the wrong ones again! even after six months! I just want to ask Total tools management: why should a customert pay twice to get one product? Why should a customer pay for your mistake? I'm not going to spend a cent at this store.
Absolute best customer service! Warrick and the team goes above and beyond, does everything they can to assist! If you need tools, these guys are the ones to speak to. Highly recommend!
Our company, Innovative Vision Statements, always finds what we need at Total Tools Mt Waverley. The customer service is awesome, they listen, understand and advise only on what we ask for and need. Their prices are fantastic and the quality of everything we have ever bought and continue to buy from them is top notch quality!! I-VS definitely recommends Total tools!! Awesome people to deal with, capable, willing to cater to your needs, with good old fashioned friendly and polite customer service every time!
Tool heaven, only wish my wallet full of never ending cash. Staff are friendly and helpful
Don’t buy online with them especially the power tools. They will give you a opened box one customer returned, although it is still usable. Bought one makita table saw and makita blower with this same experience.
Customer service was so bad. I bought some tools for trying, only one of them was not fit. And just 20mins from my bought time, they didn’t not get refund for me. They say it has scratch on it. What a joke store.
I have bought work clothes from his family, and they can't be worn completely after washing. The quality is very poor.
Have been there a couple of times and the boys are very helpful. I was buying my father a trolley for his truck as a gift and I explained what I needed and they searched up the one I needed as it wasn’t in stock at the time and they ordered one in for me. Perfect customer service. All smiles and super friendly. Boyfriends been in a few times too and they helped him out with what he was looking as they had so much knowledge on all tools. Thanks guys. Will be back if I need anything else =
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