Tile Importer Pty Ltd

I have been dealing with The Tile Importer for 10plus years now and have had nothing but the best from the team down there, Alice is just so patient, knowledgeable, and very understanding of my clients needs when they come down to peruse their incredible showrooms and vast range of everything from tapware to tiles, sinks to electrical appliances. A special mention to Deborah, Amanda and Helen also as they all make such a great team. Thanks so much to you all.

Awesome range and prompt service. I had an usual requirement, but Alice immediately understood all the complex technical jargon and was instantly able to fulfill the order using a combination of the "right priced" products. Highly recommend.

We just had a client needing some space saving options for their new bathroom. Alice and the team at tile importer went above and beyond finding us the best solution, consisting of a beautiful Geberit in wall cistern, matching best BM pan and gorgeous white push buttons with gold inlay Complementing the bathroom to a Tee Thanks again the team at tile importer for another terrific result.

I have had good customer service in the past 24 years and using their product all the best keep up the good work

Been going there for over 25 years The service experience and friendly and not forgetting their pricing bah far outstips ALL other stores by infinate miles. Ps I rarely write reviews :

Staff were very helpful, fast and efficient. Fantastic Service

Always the cheapest and delivery is almost always next day!! Their staff are super quick to quote via email.

Wish I could give you a no star rating. Never trust these people they will rip you off and laugh while doing it.

I was in here last week and i wanted to purchase some timber and i have to say, the way David handled this purchase was just awesome. He definitely knew what he was talking about and had excellent customer service. Cheers Davo will be returning!

Very poor over the phone service from the order department namely a guy called nick. Was very dismissive and made feel like he wasn't interested in taking my call and rushed me. I placed a $600 order and paid over the phone by credit card and when I rang back to clarify a profile again same guy answered call, and when I asked if it was him I spoke to earlier he denied it and said he's busy and so to the ops manager who I wanted to speak to. So I clarified the profile in my earlier order and wrote an email to ops manager about my dissatisfaction in my initial call when I place the order. To my surprise I got a email response from Nick not the ops manager admitting that was him on both calls and that he was polite and no apology, so again dismissive and clearly email got intercepted by him which was intended and addressed to his manager. So I immediately cancelled the order and took by business to Robot Trading were brilliant by comparison.