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Telstra Shop Melbourne Central

  1. Melbourne
  2. Melbourne Shopping Service

Reviews, get directions and contact details for Telstra Shop Melbourne Central

Telstra Shop Melbourne Central
Address: Melbourne Central, 155/211 La Trobe St, Melbourne VIC 3000, Australia
Phone: 1800 728 967
State: Victoria
City: Melbourne
Zip Code: 3000


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
We just visited the shop to report a faulty mobile and it was around 20 min before closing time. We were served promptly by the staff. Jeanne carefully listened to the problem, and she was able to clearly explain the steps to get it resolved. We're very happy with the service we received today.
6 years ago (01-06-2018)
I purchased a simple phone plan used for travelers. All they had to do was activate my account, add the money I to gave to them and place it onto my SIM card account and then send me my new telephone number. They activated my account, but I had to wait 6 hours before that SIM card was activated. They never added any money to my account so I was unable to use the phone. Then they were supposed to send me my phone number, but they didn't, so I couldn't correct these problem online because I didn't have a phone number. I had to walk across town the next day to another Telstra office to straighten out what should have been a very simple transaction. Avoid this place they are incompetent.
7 years ago (11-04-2018)
I went to the shop to buy a sim card and a pre-paid plan. I had to wait a little, but not too long. The Telstra person was helpful. Understood and knew exactly what I wanted. The all process was smooth. The person explained to me everything and answered all my questions. I really liked is that he did not tried to sell me all of kind of things.
7 years ago (22-04-2018)
Worst customer experience ever I know that, unfortunately, big telecom companies, never care too much about customers, but just about making money with them. But what has happened to me with this company... it has just been the worst customer experience ever. I've dealt with telecom companies in Spain, Sweden and the United States. But I've never felt so frustrated and angry as I feel after spending the last month trying to fix what should be a very simple case. So, my friend bought his phone back in November and, after like 1 month, they shut his line down. As I was told, when they have new customers joining, after the first weeks, they do an internal checking to make sure that the person who bought the phone is who he/she claims to be. That, to begin with, doesn't make any sense to me. All these details are checked at the time you buy your phone, why do they need to check them again? Anyway, after calling them thousand of times (they don't know the meaning of the words "solid" and "consistency" and they are not a ware of something called "case number", which is used to avoid customers having to go through the pain of explaining the same things every time they call) and sending tens of emails (they were magically never receiving our emails, I was even asked to attach the payslips .pdfs one by one in a different email because maybe 3 .pdfs in the same email was too much for their email servers), one magical day, they said they finally received all the documents they needed from us (that was last Friday, April the 6th). I had the unfortunate pleasure to speak to Desire, who assured to me that all it was left was for their Analysis team to check that the information we provided was the right one. She told me this would take up to 48 hours and then I would be notified with the final outcome. You might be wondering how I know her name: easy, because I don't trust them at all. So, I asked her for her name so when I would call back (I knew I would have to call back because they would never get back to me) I could speak straight to her and she would make things faster because she would remember the whole case. Well, guess what, I've just been on the phone with yet another employee, who, after checking with Desire, couldn't help me because she didn't remember anything. Is this a damn joke? Never in my life I've run into a company who cares least about their customers. Never ever. From the time being, I just hope that before the end of 2018 we are able to solve this problem. After all, checking a customer's identity within a one year period of time is not too much, right?
7 years ago (12-04-2018)
"I was simply amazed by the level of service." Is the review I wish I could provide. Unfortunately, the staff are unable to comprehend simple issues. Rather than solving my issue, they created newer ones.
7 years ago (17-01-2018)
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