Symonds Street Medical Centre

PATHETIC CUSTOMER SERVICE. Not good general practice to enroll. I went there for my stitches to be taken off and the nurse didn't take one of my stitches off and now it has resulted in a swollen areas. When I contacted they didn't care about checking their own process and instead asked me book another appointment as if it was my fault. Then when I insisted them on making a complaint, they replied that we would give you another an appointment and check if we need to charge for it or not. Sorry Tend centre, I don't have the time to keep arranging for your medical visits at your convenience because of your mistakes. I have seen enough in my life to know that health care services have no room for error.

if it weren’t for reception staff having good customer service i would’ve one starred. the doctor i saw was rude and ended up making me cry. i have a cough thats lasted for 6 weeks now, an ear infection, painful throat and severe headaches due to coughing so hard. when i went in for my consultation - i told the doctor this and she asked if i had taken a covid test - i told her i took multiple and kept getting negative results so it is not covid but she panicked, shooed me out of her consultation room and then told me to take a rat test before talking to her as i “most likely have covid” and i breached their company policy???? a nurse took a covid test for me and afterwards i started crying because at this point i know its not covid and just want some sort of pain relief. of course, the results came back negative. when i went back to this doctor - she told me i had asthma and having covid previously wouldve brought it back. she disregarded that both of my ears are blocked and in pain and disregarded my migraines and throat pain and offered NO pain relief or anything to help my ears. her examination was rushed and she didnt even look at my throat. i have only gotten worse since my appointment and now have to phone my family doctor who is 4 hours away and pray that she can do give me something that will help me. it really sucks that i had this experience because i enjoyed coming here and really liked the idea of the app as it helped with my social anxiety.

Booked a online appointment here about 9 months ago when I was in pain and couldn’t get a same day appointment with my usual gp, I had to pay quite a bit and the doctor on the video call was very unfriendly and not ver compassionate towards my pain which is definitely not what you need as a woman seeking medical advice for pain relief. Basically the doctor told me she couldn’t give me any prescription for antibiotics without any tests so I went to the clinic to take the tests all of which came back negative and that was basically the end of my time there. however I was still in pain pretty regularly. After doing my own research and visiting my usual GP to get tests done again I finally got a result and was able to get treatment and prescription of antibiotics for something I should’ve and could’ve easily been tested for at tend. I feel like the doctors at this clinic are not particularly thorough or compassionate and just relies on the gimmicky aspect of being able to do phone appointments which are in affective and inconclusive as you will usually just have to visit the clinic anyway if you want any sort of thorough treatment or diagnosis. Only gave 2 stars as the nurse and reception staff were very friendly and kind, however I wanted to leave this review so people don’t waste money at this clinic if they want compassionate and thorough medical advise and am sick of GP’s being dismissive and un compassionate towards vulnerable people.

Came into the Clinic on a Monday to make appointment. Was told to register with Tend. Did so. Then message on Tend app saying Dr. sick so appointment cancelled. Rescheduled for another time. Tried to reconfirm on Tend app. No trace of appointment. Call the clinic she informs me no appointment made because evidentally registration not completed. Though when I made the appointment on the phone the receptionist said I had two profiles. I call by phone then the receptionist says I have no appointment made. She then finds my appointment which was rescheduled. Using Tend app to enquire for info not helpful at all. Tend application notifications says "not responding" What the heck. After all this I need something to calm me down.

We have been going to this clinic for well over a decade. They were great with immigration medicals, so we decided to enroll and stay for our actual healthcare needs, it was the wrong decision. It was very difficult contacting them over the phone, staff were not familiar with their computer systems causing severe delays in accessing claims and made appointments extremely disorganised, no stewardship over their patient management so nobody knew what to do if you need a follow up. I had to go back and forth, making multiple phonecalls was useless because front staff didn't care or didn't know, I had to explain everything repeatedly to multiple people. I had to visit the clinic multiple times because my emails were never returned. One time I had to see a different doctor after my injury and I left the clinic in tears. She had her own personal biases and prejudices being a non-native of NZ that came into conflict with her practice and was affecting how she took care of her patients in NZ, which I found extremely unethical and inappropriate. I was told she wasn't going to give me a letter to take leave due to my injury because of "tax payers money." I told her I didn't agree with her decision and I asked for a different appointment with my usual GP. This practice severely let me down and has since lost my trust. I put up with the poor service and messy ACC claims, unanswered phonecalls and emails, but how their GP treated me unfairly, disrespectfully, and unprofessionally was the last straw. We have since left their practice and won't be giving them any more of our hard-earned cents. While they're great for immigrations, go somewhere else for your medical needs if you're unwell and need humane, wholistic care.

Everyone is so lovely, patient and kind here. Easy as process to enrol, book and all sorts through the Tend Healthcare App, as well as the actual in-clinic appointment.

Chemist was helpful and took the time to offer suggestions

Very nice, efficient service. Experienced doctors. Everything is digital and you have access to your appointment notes which is a big plus.

I did the immigration medical check up here recently. The place has been renovated, looks fresh and fancy. Staff is so nice and professional as always even they are super busy now. When I had problem with the medical result from immigration, their staff Lorena was so helpful to follow up and arrange further tests for me immediately. Thank you so much Lorena!! It was my second time here, highly recommend to anyone who ask for good services! And remember to make a booking in advance but not last minute walk in.

Highly recommend them for Immigration Medicals. Staff were so helpful and super friendly!

Directions to Symonds Street Medical Centre with public transportation

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