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Sofitel Brisbane Central

  1. Brisbane City
  2. Brisbane Lodging

Reviews, get directions and contact details for Sofitel Brisbane Central

Sofitel Brisbane Central

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Sofitel Brisbane Central is conveniently located above Brisbane’s Central Rail Station and is a visual and historic landmark on the city skyline. 30 storey's high, its rooms boast some of the city’s best views over Anzac Square, the central business district and surrounding hinterlands. It’s many attractions include 429 elegant rooms, Executive Club Lounge, multi award winning dining, and an award winning hotel day spa, Stephanies. Sofitel is the only French luxury hotel brand in the world and offers guests a genuine experience of the French art de vivre.

Address: 249 Turbot St, Brisbane City QLD 4000, Australia
Phone: (07) 3835 3535
moc.letifos@km-2995h
State: Queensland
City: Brisbane City
Zip Code: 4000


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
We stayed at the Sofitel Brisbane Central with our young family and came away thoroughly impressed. The location is hard to beat it sits right next to Brisbane Central Station, so getting around the city was effortless, and you’re only a short walk from Anzac Square and the heart of town.nOur suite was a real standout. It was exceptionally large, with a separate lounge room and lovely views from both rooms. For a small family it worked perfectly, plenty of space to spread out, and somewhere for the little ones to settle without everyone being on top of one another.nIf your budget can stretch to it, I’d really recommend paying the extra for Club Millésime. The executive lounge has stunning views over Anzac Square and the Brisbane skyline, and it’s a relaxed, welcoming spot to unwind in from the afternoon through into the evening. The inclusions made a real difference to our stay, a welcome gift waiting in the room on arrival, breakfast down at Bistro Suzette, afternoon tea from 3 to 5, and evening drinks and canapés from 5.30 to 7.30. The late check out until 1pm was a small touch that made a big difference travelling with little ones, and there’s also use of a meeting room and fast wi-fi if you need to get a bit of work done.nWe had lunch at Bistro Suzette and it was fantastic. The all day dining is sophisticated without being stuffy, the service was impeccable, and there were plenty of options for the kids. The mussels and the steaks were a particular highlight and really excellent.nThe staff deserve a special mention too. Everyone we dealt with was warm and friendly, and the whole hotel has a welcoming feel to it. Given the level of service, we thought the price was fair as well.nAll up, a great stay and an easy one to recommend, particularly for a small family. Just spring for the Club Millésime experience if you can, it’s well worth it.
We stayed in a Cityscape room at Sofitel Central for 7 nights and would totally recommend, based on our experiences.nAfter an early morning flight we arrived at the hotel hours before our due check-in: staff were delightfully welcoming and gave us access to our room immediately. This was very much appreciated as we’d were extremely tired. After a short rest we were able to explore and find our bearings in what was a first visit to the city.nDoor staff were consistently lovely in their efforts to help with transport on arriving and leaving the premises. And a big shout out to Liv who served us coffee and croissants each morning: she was particularly welcoming and helpful.nThe location is excellent! Everything is a short walk: good restaurants and cafes; Queen Street Mall with its high end retail and the stylish South Bank with its museums and theatres.nAnd if you need an extra pillow or a blanket as we did it was promptly delivered after a brief request.nWe would return to Sofitel in a heartbeat
Great location, very central and convenient.nnUnfortunately this is all I can compliment the hotel for.nnAs a 5 star hotel, one expects a certain level of customer service and professionalism that was entirely absent from my experience at Sofitel.nnThe receptionist checkin me in seemed to not be aware of check in processes and required my prompting her to proceed with check in.nnI requested my suit to be drycleaned/steamed in preparation for an event the following day. When I went to pick up the suit, the reception staff weren’t aware that I had even given my suit in. I had to painstakingly prompt them through all the steps in the process is it with housekeeping? Is it with the external dry cleaning company? Could it have not been handed to the external dry cleaning company? and eventually discovered that my suit was just sitting behind reception, not even sent for dry cleaning.nnTo this the reception staff asked me why I hadnt prepared a spare outfit in case something were to happen to this one. Only after some insistence did I receive some compensation.nnGenerally poor communication between team members. Does not inspire confidence in the guest and creates unnecessary stress.nnRooms were decent, but dark and antiquated, amenities were barebones.nnUnless absolutely necessary I would recommend guests stay elsewhere.nnVery disappointing.
The hotel is in an excellent location and directly connects to the train station, making transportation incredibly convenient. However, the service was just average, and the facilities are quite dated. It is a decent choice if location is your top priority.
I’m here for a conference. I arrived in Brisbane the same day prior to the conference and still made it on time. It’s extremely easy to get to from the airport via the airtrain as it is connected to the central station.nnCheck in was easy. Staff were very helpful. I left my belongings in the morning and then my belongings were sent to my room afterwards.nnI got given a pleasant upgrade to a high floor and great view. Thanks so much for such a wonderful experience. Will definitely return next time!nnPS the bed is so nice!
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