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Skechers Chadstone

  1. Chadstone
  2. Brighton East Footwear Store

Reviews, get directions and contact details for Skechers Chadstone

Skechers Chadstone
Address: Chadstone Shopping, B039/1341 Dandenong Rd, Chadstone VIC 3148, Australia
Phone: (03) 9569 4011
State: Victoria
City: Chadstone
Zip Code: 3148


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Had a poor recent experience with the Chadstone Skechers store. I've been a long time customer of many years and have always been there whenever a large sale is happening. Just last week, there was a sale for a shoe that i was intending to buy as a gift for a relative back overseas, I loved the shoe and ordered multiple of the same pair but different sizes. The store did not have a 6.5 size at the time, and offered to order it online and have it sent to my house, and I gratefully accepted. The orderred shoe was put on a separate receipt and a different shop assistant Sofie was tasked to take care of that separate transaction, however, she had ordered an entirely different shoe that had the same sale price. I had not noticed at the time of payment as the shoes often have long names and the most memorable thing about a shoe is the colour and style, which can easily be differentiated in shop where you can physically see the shoe itself. I waited a few days and the shoe had arrived, however to my disappointment the shoe i was asking to order wasn't the shoe i received. I checked the receipt again and saw that the shoe that they had ordered was an entirely different line and didn't look as good as the one i wanted. I went back to the store hoping to return the wrong shoe and have them send in the shoe i had asked to be ordered. However, after talking to the manager about the problem, she refused to send the shoe and said what they could only do is refund the shoe they ordered wrongly, and have me pay the full price which is $60 more than the sale price as it is no longer the sale period. Is it my fault that they ordered the wrong shoe and sent it to me? I had paid in advance on that day during the sale period, what i want is not the refund, but the shoe i should've received if it weren't for the mistakes made by the employee. I am upset that this happened and i am unable to recommend this store's services to my coworkers and relatives anymore, it was not my fault for what happened, so why do i have to go and reorder that shoe again at full price when i should have received that exact shoe during the sale period at a discounted price? This is unacceptable.
Management is quite poor, at least in the customer point of view. How possibly can you put only 2 staffs during a public holiday. The staff to customer ratio is 1:30 to 2:40. Please go back to the your surveillance camera and see for yourself. Was about to buy 2 pairs of shoes, waited for 15 mins just to have someone to serve me, and waited for another 15 just to get my shoes delivered, I feel so sorry seeing the staffs running and stressing around for your business. Gave up buying after spending 45 mins in the shop, purely because there was no enough staffs. Otherwise the staffs are super friendly, know that they have tried their best. If there is more staffs to help them, then definitely will give 5 stars
Great customer service. Short on staff but the 2 ladies were doing their best to keep up. Great job ladies! Hope you get a pay increase
Wanted to buy a pair of white skechers, after been given the item requested, sales assisted proceded with other duties. I waited for her a few minutes, she didn’t come back to check if they were good which they weren’t I took them off, only then the asked me if they were ok, I said they were a bit too loose, she didn’t offer another size or product. I was prepared to pay for the right fit. she list herself a sale! Not going back again.
I use sketchers since past 4 years never had this disappointing experience came to change my shoe they said it can't be change....very rude behaviour by the staff. ..I wanted to change the shoe coz it was hurting my toe....I just wore for 2 hr...and they said you can't change it after wearing and they said like you have to test shoes by wearing in store...how can I know for just using it for a minute... Disappointed by the service from this store
I had an amazing experience today. I went to return/ swap my daughters faulty shoes but unfortunately didn’t have the receipts. Jenny the manager was so kind to find the billing details using my bank transaction details and accepted to swap for a new one which will be delivered to our address.
Staff were very nice and the shoes were pretty but the first pair I bought had loose threads on day one and had to be replaced. The second pair did last me about a year but today I noticed a huge rip along the stitching. It was fine a few days ago. Ive never seen a rip this big show up in a pair of sneakers out of nowhere. Perhaps this is a blessing in disguise because my feet and ankles feel weak and absolutely horrendous.
Was there on 3rd July to look for something that's comfortable for my feet the staffs were wonderful, Gemma and Jenny was awesome, super helpful, they're young but their customer service skills can put many to shame. I really appreciated their help.
I was in when your area manager was in and she was disgusting to the staff. Have more urgency and care for your staff then you wouldn't have such a high turnover :
Thank you Emily for your patience and understanding of my husband's problems. Great work!
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Skechers Chadstone map

Directions to Skechers Chadstone with public transportation

Chadstone Shopping Center/Eastern Access Rd (Malvern East) 180 meters
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Chadstone Shopping Center/Eastern Access Rd (Malvern East) 180 meters
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Chadstone Shopping Center/Eastern Access Rd (Malvern East) 200 meters
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Chadstone Shopping Center/Eastern Access Rd (Malvern East) 200 meters
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Chadstone Shopping Center/Eastern Access Rd (Malvern East) 210 meters
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