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Service NSW

  1. Burwood
  2. Bankstown Local Government Office

Reviews, get directions and contact details for Service NSW

Service NSW
Address: Ground Floor, 1/17 Elsie St, Burwood NSW 2134, Australia
Phone: 13 77 88
State: New South Wales
City: Burwood
Zip Code: 2134


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:30 AM – 3:00 PM
Sunday: Closed

Update Info

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Reviews
Had a very good experience with the check in desk , the lady there was very helpful and she was able to troubleshoot a problem on my phone which would have wasted a lot of time of me having to do the whole thing again. I was trying to transfer the registration and submit a notice of disposal for a company car. I was able to complete this once I had the correct information and the wait time in the queue was about 5 to 10 minutes. Only annoying thing was a queue jump up who was not policed by the check in desk which I mentioned.
7 years ago (16-03-2018)
Witnessed the worst customer service. A poor Chinese elderly couple didn't understand that e-tags costs were automatically deducted from their bank account. The teller named Lee from Burwood RMS was clearly very frustrated and spoke very rudely to them. She was on counter 10 at around 12:30 on 21st October 2017. A man named Tim was next to her and tolerated this kind of service. Here are some of the things I just heard: "Are you listening? You don't need to top up, it's automatic. YOU requested it to be taken from card." The old man laughed awkwardly because he didn't understand. Lee said: "Don't laugh. It's not funny." And continued to shake her head and rub her forehead in frustration. I was about to go over and help even though I don't speak Chinese because i wanted to explain in a more polite, slow, and friendly manner to this confused couple. Thankfully there was another man who came up to assist, but even he wasn't fluent and needed a few minutes to understand the situation. Lee continued to speak to that man the same way: "You don't need to come here to top up and waste your time and our time." They were basically told to go away in the end. Even after they left Lee had the audacity to keep mumbling "they wasted so much time, what a waste of time ugh!" I hope she experiences the same level of "customer service" one day and understands how the couple would've felt. How embarrassing that someone educated and eloquent have no compassion for others.
7 years ago (21-10-2017)
It took me ten minutes to renew my licence. It was Wednesday at 5:10, this is clearly a good time to go. The staff here were excellent. 👍🏽👍🏽
7 years ago (06-12-2017)
So unkind indian officer ever. I dont wanna go here again
7 years ago (26-03-2018)
I was very surprised how efficiently the staff sorted me out
7 years ago (13-04-2018)
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Service NSW map

Reviews, get directions and contact details Service NSW.

Bankstown local government office

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