Sapphire Resort

Terrible experience. These people should not be in the hospitality business; not accommodating at all. They had taken our money for the room on booking & then on check in, wanted an extra $150 for room key. Never in all my years of travelling have I been hit with this made up extra expense. Ended up having to find a better place to stay & asked for a refund, but they didn't refund all the money, so I had to go back to get my complete refund. Very shifty
1 8 years ago (07-03-2017)

Booked into this place a month ago, what a disappointment when driving up to this place, first noticed a 4 Sale sign which isn't always a good sign. Then saw what looked to be a cheap Bali resort on steroids, washing left hanging over rails like a chinese laundry. Went to book in having my receipt in hand only to be asked for my drivers licence to be copied which I wouldn't give, then my visa card so they could copy that! . A key fee of $150.00 was required before they would book us in, then to be told they would have a refund for the key in my bank by the end of the month. Don't waste your time on this place, we didn't. Two blocks down are some lovely apartments at great prices.
1 8 years ago (08-10-2016)

The rooms air-conditioning was in adequate it seemed to blow cold air but not change the room temperature. The outside balconys light bulb was blown. The balcony had no seating or tables.
2 8 years ago (01-01-2017)

Value for money. Great location. Friendly helpful staff. Beds are worn out. Not particularly clean.
4 8 years ago (18-11-2016)

Hotel is a bit dated. Room decent, bathroom generous size with a bath! Very secure parking and free. Breakfast cafe and lunch and dinner restaurant on premise which is handy and were decent. The location is fantastic; a few minutes walk and you're surrounded with plenty of restaurants and less than 10 mins walk to South Bank. Lovely pool to cool off but Lack of shades to chill under. Housekeeping only comes around once, for three days we asked them to come back later as we like to sleep in, but not once they came back to service it! Nevertheless, the reception staff are friendly and helpful.
3 9 years ago (02-12-2015)