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Samsung Fountain Gate

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Samsung Fountain Gate
Address: Level 1, Westfield Fountain Gate, 352 Princes Hwy, Fountain Gate VIC 3805, Australia
Phone: 1300 425 299
State: Victoria
City: Fountain Gate
Zip Code: 3805


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Samsung were very busy but I didn't have to wait long. They took my tablet to send away to be repaired. I was told I'd get a phone call in at most 2 working days to let me know what was going on. They're only 4 working days late but Samsung have been great in the past, so I'm sure I'll hear soon.
5* customer service. Freaking outstanding! Josh was amazing! He had knowledge to share, spoke to me in such a manner that I felt heard and respected and I left there feeling wowed!! Huge thumbs up for Josh and his team!
They were really helpful both times I've had to go, once for repair and once for sale. Turns out my phone was fine with the repair. As for the sale? They were knowledgeable and helpful.
I want to give zero stars for this place. Very very bad customer service. I had an appointment to go there via contact centre. After going there they were telling me no appointment , even after receiving confirmation email. They don't want give any service, only want rush to next customer to sell another samsung mobile. I'm samsung customer for 20 years. Most horrible experience. Most rude , toxic staff. BE Aware if you go there no one will help you. Staff only get paid to chat among themselves and do nothing.
Worst experiance - when they sell it was all good until you have a problem with the phone. No support at all. The Samsung Zflip 3 screen went blank. Sent to service and returned with two cracks on the screen. They gave me a second hand phone and said warranty will expire in two more months as the original brand new phone was purchased. They will get away with any issue. I have always bought Samsung but I will switch to Apple.
My tv screen has broken ,we don’t even know what has happened.we were trying to contact them ,after several weeks they contacted us. They asked us to send some pictures,after they saw the pictures ,they have already decided what has happened, didn’t send a mechanic until now. Very poor service.Never go for Samsung again.!!we never forget this horrible experience with Samsung.
Do not recommend this place! I took my phone in with the black screen of death and was told it would take 3 to 5 days. After waiting 5 days I contacted samsung tech and was told my phone was returned to this place the next day. When arriving at this store to pick up my phone and asked why I wasn't contacted, they were on the defensive. It got ugly and I had the, I assume the manager, take over and try to deflect the situation. I discovered the original sales person did not put down the contact number for me to be contacted on. As I said it got ugly, as how can the sales team contact me on a number that wasn't put in the paper work! The assumed manager in our heated discussion, decided to reach into my handbag, to try to remove something! That is not professional and something you never do!!! So not happy and will never return
Hi Samsung, i would like to share my feedback with my recent experience at your fountain gate service area. I got my Samsung Tablet about 2 weeks ago, and it stopped working, did all the standard troubleshooting. unfortunately it was dead would not power up at all or charge trying multiple charges. online advised me to bring it to the store to confirm the fault and organize for a replacement as it was within the ELF period. first guy did his job and sent it away to verify the fault. The next day i get a message from them saying its ready to pick up, so i was surprised it was done so quickly even impressed. But that didn't last long. Got there, and the second guy hands it back to me, and it was obviously not the replacement but the original. he tells me they've confirmed the fault and hands it back to me. So i question, aren't they suppose to be sending me a replacement. He then tells me they just confirm the fault, and because i bought it through the Samsung online store i would need to take it back home and go through the online team to organize to send it back to them and get the replacement. so again i tell him i was advised by the online team to go to them to get that organized, and i didn't want to go home and be told by the online team i had to bring it back to Samsung service area again. He assured me that i had to go through the online team because i didn't buy it from their store. i go home and contact the online team, and wouldn't you know i had to organize it at a Samsung service area. so i requested to go a different location as Samsung Fountain gate service was very very lacking. This is my second time I've had a poor experience at this store when it comes to service related issues. Sales they are very eager to assist.
The worst experience ever. Bought a lemon of a phone A22 DO NOT BUY!!!! SMS and MMS wont send and receive, then mic stopped working then wont charge. ABSOLUTE LEMON. Samsung are not helpfull. They want me to send into service centre and wait for assesment. am remote so cant find a cheap handset to use in interim in local area. Just poor customer service. This handset only 5 months old. The previous A31 failed in a similar manner.
Worst customer experience I was told that they cannot repair my watch under warranty without the box. I have not seen that mentioned in anywhere else. Rude staff !!
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Samsung Fountain Gate map

Directions to Samsung Fountain Gate with public transportation

Fountain Gate SC/Overland Dr (Narre Warren) 190 meters
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Fountain Gate SC/Overland Dr (Narre Warren) 200 meters
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Fountain Gate SC/Overland Dr (Narre Warren) 200 meters
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Fountain Gate SC/Overland Dr (Narre Warren) 210 meters
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Fountain Gate SC/Overland Dr (Narre Warren) 210 meters
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Cowes - Fountain Gate Via San Remo, Pakenham

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