Apple Fountain Gate

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"Please refer to the Apple Store website for up-to-date information on service options."

Address: Fountain Gate Shopping Centre, 352-410 Princes Hwy, Fountain Gate VIC 3805, Australia

Phone: (03) 8765 4000

Website

State: Victoria

City: Fountain Gate

Zip Code: 3805

Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews

Can’t believe this is my first shopping experience at An Apple Store as I’ve always been purchasing iPhones either from signing contracts with Telstra or from Costco when they have better deals. Definitely a smooth and enjoyable experience, the staff were all helpful and equipped with knowledge to answer any technical questions you may have. I’ve traded in two phones and I believe I’ve got a better deal when comparing with online offers.

We did our shopping for Apple Watch and we were served by this amazing sales guy - Vince. He is absolutely amazing and suggest the right fit for your need but never intimidated us to buy. I would definitely go back to this guy for any new purchases.

I recently brought a IPhone 14 which was faulty, I took it to the Apple Store and all the staff were amazing, they explained everything perfectly to me and were all approachable and friendly. It was a bit of the wait but I didn’t mind because they explained every step of the process with me. I didn’t catch the name of my technician but she was so fantastic. Would 100% recommend anyone with technical difficulties to go here!!

Terrible customer service from Fountain gate Apple store staff, wish I had an option to give zero stars.. One star is a tad too high for the level service they offer! Spoke to the Store manager  who was happy to argue with me and deny a replacement for a phone case which for sure would’ve been an easy conversation - Stuart and Apple store Fountain gate, you’ve successfully lost a customer- May be thats a drop in an ocean - but if this is your attitude post sales- you should be ashamed of yourselves!

I hate shopping.. And the idea of phone shopping right on Christmas filled me with dread.. but I was SO impressed with all the staff …their patience, friendliness, the time and attention.. and considering how crazy the shops were with frantic frazzled last minute shoppers, the sense of calm amongst the staff was refreshing and i know MY experience there left me feeling calm and very relieved .

I genuinely don't think anyone who works in this store is actually working - they're constantly walking around in circles, punching buttons into ipads, but when you really look, they're doing nothing of purpose. As an avid Android user, it makes me sick being in here and seeing a 2 trillion dollar company has the most useless employees of any business I've ever been into.

Staff at this store are unbelievably rude.  Bought a new iPhone in store last week, and thought it might've just been a bad day for the consultant who spoke to me and didn't give it further thought.  Called the store today with a general enquiry and was the same. Pretty poor when all I wanted to ask was a question about my phone.  "Hi there, how can I help you" "Hi, I had a general enquiry I was hoping you could help with in relation to my new iPhone" "Umm yeah how about, try being specific"

The original apple technician was not very knowledgeable, however the other apple staff member that I worked with was amazing! I was very anxious to make a purchase and he remained clam with me throughout the entire process. Thank you James?

I've been to a fair share of Apple Stores in the States, Canada, different parts of Europe, and now here and I truly felt like the customer service here was the best I've ever had. I was greeted by Ayma, who was utterly patient and enthusiastic about guiding me through the entire line up of the new iPhones. She was ofcourse extremely knowledgeable on all the nitty gritty technical specifications, but more importantly, she understood the general purpose of each phone. Honestly, all the different models had me feeling a bit paralyzed, but Ayma worked with me, and we landed on the iPhone 14 Pro as the best possible phone for my use and budget. Nothing but my highest of recommendations if you're a fan of Apple products and you are looking to purchase something.

Best apple store, can not fault this store at all , i went in the other day to get a new laptop I was served by merisa she was absolutely lovely so friendly took the time to help me make a decision, ended up getting a new watch too and a couple of other things, she took the time to help me and give me all the information on the products. shout out to Vince mark and Tom  who have all helped me every time I’ve gone in the past couple of months

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Directions to Apple Fountain Gate with public transportation

Fountain Gate SC/Overland Dr (Narre Warren) 210 meters

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Fountain Gate SC/Overland Dr (Narre Warren) 220 meters

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Fountain Gate SC/Overland Dr (Narre Warren) 220 meters

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Fountain Gate SC/Overland Dr (Narre Warren) 250 meters

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Fountain Gate SC/Overland Dr (Narre Warren) 260 meters

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Cowes - Fountain Gate Via San Remo, Pakenham

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Reviews, get directions and contact details for Apple Fountain Gate

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