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Rex Gorell Ford

  1. Geelong
  2. Geelong Car Dealer
  3. Queenscliff Car Dealer

Reviews, get directions and contact details for Rex Gorell Ford

Rex Gorell Ford
Address: 20-32 Fyans St, Geelong VIC 3220, Australia
Phone: (03) 5222 3888
State: Victoria
City: Geelong
Zip Code: 3220


Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews
I recently bought a beautiful second hand car. So well presented and I'm very happy with it. I was not pressured at any part of the process.
Definitely recommend Rex Gorell Ford. Very honest and very thorough. I purchased a vehicle from South Australia over the telephone. Sales man Brad Hackworthy was very detailed and thorough in explaining the vehicle’s history and condition and was exactly how he described. Was very helpful with arrangements towards transportation. Highly recommend. 5/5
Absolutely useless service department.nnIncident #1nOur Ranger had developed a bad rattle from under the front passenger seat that increased with speed. This occurred just before a scheduled service and we highlighted it when dropping the Ute off for a service.nnThe service ostensibly included a full check over as per the documents. A road test was claimed to be performed by a senior mechanic, and the noise was blamed on the tyres. As a former tyre fitter myself, I know it wasn't due to the tyres.nnThe noise was even worse than before. Upon reaching home after the service, I had a peek under the vehicle with a light and found the clamp on the front driveshaft boot had broke and was probably hitting the undercarriage as the driveshaft rotated. The boot had also failed and there was grease everywhere. This was hugely concerning as I would then question what else would have not been looked at.nnRecognising the magnitude of the failure, at least Rex Gorell replaced the driveshaft under warranty.nnIncident #2:nThe Ute lost power and stalled on the freeway in December 2023. It was at the dealership over Christmas and for close to a month, with no updates provided. I had to keep chasing them for updates and eventually they said it was ready for pick up. Not much was done besides clearing error codes and replacing a fuel filter, which was not blamed as a cause of the issue.nnThe Ute has broken down 4 times in total with the same symptoms breakdown #2 was towed to another interstate Ford dealer. After breakdown #3, the fuel filter was changed yet again and as I had booked a service as well, the service was done. The Ute broke down for the 4th time on the way back home from the service! Talk about adding insult to injury.nnThis time, Rex Gorell pulled the tank after market ARB long range tank and found excessive silicone which was deemed to be the root cause of the problem and presumably ARBs incorrect installation. Fair enough, after having 3 chances to diagnose it. I was charged $860 for this as it was not a Ford manufacturing defect.nnOn the way back from this, I tried to fill up with diesel and the tank leaked badly from the fuel neck. I'm now sitting at Rex Gorell waiting for this to be fixed.nnI serviced the Ute at a Ford dealer primarily for warranty reasons, despite higher prices and poorer service. I would suggest that if you have the same thinking, that you avoid Rex Gorell Ford and try to find another dealership. And hope that they're not as terrible as this one.
Service department was great. The attendant that received my car was very welcoming and answered all my questions. Will be using them again.
Very happy with the service and attention given to me as a new customer from an out of town Ford Service team. Found the courtesy drivers and system very helpful in getting home and returning for pickup.nConsidering how busy the establishment was on drop off, all went well, on time as planned.nWell done.
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