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Blood Toyota

  1. South Geelong
  2. Geelong Car Dealer

Reviews, get directions and contact details for Blood Toyota

Blood Toyota

About

Blood Toyota is now one of Victoria's largest provincial dealerships and we are proud of our reputation in the region.

Story

Blood Toyota was established In October 2002, Sean Blood and Darron Muir have created a working partnership to deliver the very best Toyota customer sales and service in the Western District. Blood Toyota will strive to dominate the regional motor vehicle market with higher levels of after sales service to all Blood Toyota customers. Blood Toyota now employ over 90 employees at the South Geelong site.

Our employees are our strength, they take a huge amount of pride in what they do and have won a large number of Toyota Excellence awards within their respective departments.

Address: 68/72 Fyans St, South Geelong VIC 3220, Australia
Phone: (03) 5222 3000
State: Victoria
City: South Geelong
Zip Code: 3220


Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews
From the moment I drove in at 7.45am to the time I picked the car up 4.45pm I was blown away with the service provided by Sarah and the team.nnCourtesy bus offered to drive me home and a lift back!! Stop it!!nnKept in the loop throughout the day so no surprises when it came to paying at the end. A very enjoyable experience. I’ll be back.
Found a car there I've always wanted. It was advertised on Gumtree on a Friday afternoon. Did a drive by late Friday night on the way to a work Christmas party. Rocked up at the car yard. At 9am Saturday morning, took it for a test drive and bought it on the spot ..a fast easy transaction. No warranty given iyn the car as it had already done 190,000km. Government rule is that cars that have done over 150,000km don't have to be given a warranty. Mind you if Blood Toyota really stood by the cars they sold they could still give you a warranty. This is why I've given them 4 stars instead of 5. Stand by the card you sell. It's a great car though and the price was good.
I express my deep disappointment following a recent experience with the service department at Geelong Blood Toyota. What began as a routine DPF warranty-related issue 2022 class action turned into one of the most frustrating and upsetting customer service experiences my partner and I have ever encountered.nMy partner was very clearly advised that if the issue with our vehicle was related to the DPF, all diagnostic testing and repairs would be covered under warranty. Based on this assurance, we proceeded with the service. However, when my partner returned to collect the vehicle, we were told that nine hours of diagnostic testing had been completed, and that we should somehow find comfort in only being charged for two hours of work, totalling $374. This was a complete contradiction of what had been communicated to us.nnMy partner was pressured into paying the fee under stressful circumstances, as he needed to collect the car and then go to collect our girls for school pick-up time. The staff were dismissive, rude, and showed no empathy or understanding. They ignored the communication my partner had received over the two days the car was with them, and treated him with hostility. He expressed his frustration, something completely out of character for him, and immediately apologised when challenged. He left feeling humiliated and unheard.nnA week later, I spoke with the service manager, Jeff, hoping to resolve the issue and share our experience. Instead of listening, Jeff described my partner as “aggressive” and said the situation left a “sour taste” in his mouth. I tried to explain the context and why my partner was so upset, but Jeff dismissed it entirely. He admitted he wasn’t present during the relevant days and hadn’t spoken to his staff, yet still felt comfortable making personal judgments.nnI asked him to speak with his team before making further assumptions. When we spoke again the following Monday, he said a refund would be issued. But this was never just about the money. It was about the way we were treated, about being misled, disrespected, and then blamed for reacting to that mistreatment.nnEven in our final conversation, Jeff remained passive-aggressive and unprofessional. His tone lacked any genuine concern or accountability. It was clear that customer experience and integrity were not priorities.nWe will never return to this dealership. All future servicing will be done at Werribee Toyota. I sincerely hope others reconsider before trusting this service department with their vehicle or their time.
I had a really incredible experience with Blood Toyota. Good communication and went above and beyond to facilitate the purchase and fast as possible delivery. Adam Cullen was my dealer who was just fantastic and a real credit to Blood Toyota, however I'm sure they're all great.
I don’t usually write reviews, but I had an excellent experience with Sarah Rhue as my service advisor at Toyota.nnShe kept me well informed throughout the process, and her clear communication and genuine care made the service experience seamless and reassuring.nnI would highly recommend Sarah to anyone seeking reliable and professional service.
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