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Reviews, get directions and contact details for PAK'nSAVE

PAK'nSAVE
Address: 327 Ferguson St, Palmerston North, 4410, New Zealand
Phone: 06-356 4043
State: Manawatu-Wanganui
Zip Code: 4410


Opening Hours

Monday: 8:00 AM – 10:00 PM
Tuesday: 8:00 AM – 10:00 PM
Wednesday: 8:00 AM – 10:00 PM
Thursday: 8:00 AM – 10:00 PM
Friday: 8:00 AM – 10:00 PM
Saturday: 8:00 AM – 10:00 PM
Sunday: 8:00 AM – 10:00 PM


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Reviews
Good to hear PAK’nSAVE Palmerston North has finally changed hands. In my opinion, Peter Arthur’s time as owner left plenty of room for improvement. Hopefully the new owners bring some positive changes, better management and a fresh approach to looking after their customers. Wishing the new owners all the best.
I had a really uncomfortable experience outside PAK’nSAVE Palmerston North yesterday.nI’d just finished my weekly shop and was loading my two young children, both under 5 and currently sick, into the car when a woman approached me asking if I had any money or food. She was looking at my handbag and trolley and got close enough to my belongings that I became concerned she might take something. I put my handbag into the car, but she then walked away and returned shortly afterwards, asking again for money and food. I explained that I had young children with me and that the groceries were for them. She continued asking and eventually asked for some of the food I’d purchased. At that point I felt intimidated and uncomfortable, so I gave her a bag of popcorn simply because I wanted the interaction to end and to get my children safely into the car.nWhat particularly disappointed me was that a PAK’nSAVE trolley worker was nearby and appeared to watch the interaction but did not come over, check whether I was okay, or offer any assistance. I understand staff may not know exactly what’s happening in every situation, but given how close the interaction was to a customer and their belongings, I would have appreciated some form of assistance or check-in.nA different customer actually did ask me afterwards if I was okay, and I really appreciated that.nI’m not blaming PAK’nSAVE for another person’s behaviour, but I do think staff should be more aware of situations like this in the car park and check on customers when an interaction appears to be making them uncomfortable.nI was already exhausted after being up most of the night with sick children, and the experience genuinely shook me. I hope this can be taken as constructive feedback regarding customer safety and staff awareness.
I spent 4 days in Palmy visiting family. Have to say visiting this store was not a hightlight. I thought the staff seemed subdued and there were no smiles. I thought, to myself this can't be a great place to work. My next shopping trip was to New World. Helpful and engaging staff. A well presented and managed store. Even the store lighting was different.nThen this morning I read about the lotto lady who worked at PaknSave for 30 years, 3 decades of service! She gets called in and given two notice! I am appalled to read this and hope that this loyal, now ex staff member finds employment with a business that values longevity and loyal employees.nUPDATE June 26, I just read that the lotto lady has been given her job back. I hope the branch management have learnt a valuable lesson.
I was doing my weekly shop as usual but this time decided to go through on of the checkouts and was served by a lovely lady named Aiyanna. She was so chatty, scanned my items very efficiently and tidy and was just a great experience all round i just had to put this review up
Waited in line at the self-service check out for a cash till for about 2-3mins then as one of them freed up a staff member pushed Infront of me and the others waiting and took the only free one. I said that I was waiting and they just ignored me and bought their cup of noodles. Extremely poor business practices and then to act entitled is wild. Happy to give further details.nAlso having bags put after the point of sale is silly. You should have them before the checkouts so people can grab them not after you have already purchased everything.
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