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PACK & SEND® Melbourne City - Flinders Street

  1. Melbourne
  2. Carlton South Moving Company
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Reviews, get directions and contact details for PACK & SEND® Melbourne City - Flinders Street

PACK & SEND® Melbourne City - Flinders Street
Address: 452 Flinders St, Melbourne VIC 3000, Australia
Phone: (03) 9620 2277
State: Victoria
City: Melbourne
Zip Code: 3000


Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Missed put on sending Valentine's Day flowers since all delivery florests in Melbourne were behind. Pack and Send went and picked up an affordable bunch for me and delivered them when they said they would. I am so delighted with that service, I would recommend them to everyone!
8 years ago (16-02-2018)
Really bad service. We exceeded the estimated amount to send interstate last minute. My bad not being able to get an updated quote for the actual amount cuz we finished packing last minute and the final delivery fee exceeded our budget by two times in the end. I was actually being a little stupid and got confused about their service with a removalist(speed wise it’s not much of a difference). I called the company on the scheduled day for pick-up and they told me they will have to give me a quote after they see the goods as I was not being able to give the dimensions of the two pieces of furniture and I didn’t have the tools to measure them at the time of the phone call. But friendly advice: for anyone thinking of sending furnitures and packed goods interstate, they are way(~twice) more expensive than any standard removal/freight service. I paid 2500 for twenty 43*43*62mm boxes(ard 15kg each on average), one office chair, one outdoor unit, one golf club set and an arm chair to be delivered to my Sydney apartment. But today I was contacted by TNT(I thought P&S has their own transport service, again nobody told me my goods were sent by another courier company. I may as well contact TNT myself). TNT told me 1. the delivery address left to them was not correct 2. I was supposed to be given a tracking number but it never happened. Pack and send did not even send me a digital invoice which I asked for after they have already deducted the money from my account. TNT said they will call me for the expected delivery time. Later today, Rose called from Pack and Send and suggested that TNT can only send one driver for the delivery and we will have to pay an extra fee for delivery to my apartment unless someone “help” the driver for the delivery. I told her: 1. We paid for a door-to-door delivery service 2. The problem should be between P&S and TNT and 3. Neither me nor my dad would be physically fit enough to carry furnitures/boxes. I haven’t experienced any customer service as bad as this one ever. She said” Yes, you paid but you didn’t buy us””We didn’t expect so much goods to be delivered”. First of all, I informed them there will be way more goods than we originally discussed(and gave them the number and description) BEFORE they picked up the goods. They could have told me they can’t do the job at the time. Secondly, they arranged delivery from Melbourne to Sydney after packing and deduction of the total from my account. The price for the service is for a “door-to-door delivery” and I expected nothing more and nothing less. I do not appreciate the amount of sarcasm in her response. I made an analogy saying if I paid for Auspost courier service they would have sent it to my door. She was like”Auspost wouldn’t have sent these things for you” and I told her I think they will and she went”Well, are you sure??Do you want me to ask them for you?”. Again, I found the lady extremely rude. I asked her how much “help” do we need to offer and she replied” I was just told by TNT to tell you this, that’s all”. She got very impatient in the end and wanted to hang up the phone “You just think about it and give me a call tmr” she said. But it was just around 5:15 whereas they close at 5:30. Anyways, good luck with ur business with an attitude like this.
8 years ago (08-03-2018)
Absolutely horrendous customer service. Called to inquire about services and the receiving end was completely rude. Was considering to send through Pack & Send but not anymore.
9 years ago (19-10-2017)
promised next business day quote, and replied to email on the 5th day. rates r also amazingly more expensive than auspost when they claim its cheaper:). hello auspost bye pack n send!
10 years ago (08-06-2016)
Very helpful staff went above and beyond.
9 years ago (29-04-2017)
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