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Officeworks Bayswater

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Officeworks Bayswater

Story

Officeworks is Australia's leading retailer and supplier of office products and solutions for home, business and education.

Address: 4/189 Canterbury Rd, Bayswater VIC 3153, Australia
Phone: (03) 8720 4800
State: Victoria
Zip Code: 3153


Opening Hours

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 9:00 AM – 7:00 PM

Update Info

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Reviews
I have very little knowledge of computers and accessories. I wanted a printer and had no idea what I wanted or what I wanted to spend. Ravi approached me as I was obviously lost. He patiently explained the difference between different printers and their capacity and also the different replacement cartridges and toners and the costs. I was very grateful and will certainly look for him if I’m an ever wanting anymore tech purchases. Thanks Ravi.
I went to Officeworks Bayswater today and asked a team member on the floor who asked if I needed help to price match a Samsung S23 screen protector with catch.com.au, he told me that he couldn't because it's an online store, I questioned this information because the Officeworks price guarantee says otherwise, he then proceed to tell me it was because it wasn't coming from an Australian supplier it was, he then said it was because the catch listing didn't have a item number. I called the Officeworks Ringwood store who price matched it for me and took my business there. I would recommend that your staff receive more training so they don't tell customers the incorrect information or find out the correct information rather than being unhelpful and lazy.
I had an incredibly frustrating experience at Officeworks Bayswater on the 19th of October in the late afternoon. I was waiting for assistance in the computer section when the staff member, who appeared to be of Indian background, was already helping another customer. After answering the customer’s questions, they proceeded to have a lengthy, completely unrelated casual chat for about 10 minutes, even though it was clear I was waiting for help.nnI eventually walked away to check on something else, hoping to return for assistance. When I came back, the staff member was gone. I asked another staff member for help, who kindly paged the computer section employee via the intercom. When the same computer section staff member returned from the back of the store, he immediately started helping another customer, once again ignoring me entirely.nnI wasted a totla of 30 minutes of my time waiting for basic service. Absolutely unacceptable. Officeworks really needs to work on their customer service training—respecting customers' time should be a top priority.
I recently visited the Bayswater store to return a faulty docking station I purchased from the Pakenham branch in January.When I first approached the counter, staff member Luke informed me that without my paper receipt or exact purchase details, I would need to return to the Pakenham store for assistance. I left feeling frustrated, but fortunately, I spoke with Laura before leaving. She kindly took the time to check the computer, asked a few questions, and successfully located my receipt. Thanks to her initiative, I was able to proceed with the exchange.I also want to extend my gratitude to Tyler, who assisted in sorting out the exchange seamlessly. Their exceptional customer service made a big difference in my experience.On the other hand, I found Luke's response disappointing. He did not seem willing to assist, which was frustrating. In customer service, a helpful attitude is crucial, and I believe that everyone should strive to provide support, no matter the situation.Overall, I appreciate Laura and Tyler’s help, but people like Luke shouldn’t be in customer support roles..!!
Emily on the print counter was so helpful on a mucked up order my fault. I might have been lucky it wasn’t busy, but Emily was so helpful in showing me how to do it properly next time. Turned a stress into a breeze.
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