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The Good Guys

  1. Bayswater North
  2. Bayswater Furniture Store

Reviews, get directions and contact details for The Good Guys

The Good Guys

Story

Doing Good since 1952!

Address: 2/224-234 Canterbury Rd, Bayswater North VIC 3153, Australia
Phone: (03) 8727 9400
State: Victoria
City: Bayswater North
Zip Code: 3153


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Absolute bunch of crooksnSold me a robot vacuum cleaner off. A clearance table tried to change quoted price and got caught out. Then got home to find it missing a major component which is discontinued…. Very underhanded not ethical, female manager very sneaky …
Was all set ready to go with 2 laptops and bags, staff were helpful arranging and confirming stock at another store. Checked receipt and laptop bags were 5 times the price on the ticket. Queried this and they said price was correct. Staff member informed me stock was placed in incorrect location. Not their problem. Even though there were 5 bags on the hanger. Said I wanted the 12dollar bag, after some waiting, I was informed there were none. Was made to feel like I was at fault for not maintaining their showroom. Loss of sale to JB.nPnhoto shows remaining bags.
I want to share my experience today. I called to purchase a dishwasher and I never had such a wonderful and fantastic experience. Tushar was so helpful and offered an outstanding and excellent service and go beyond what I was expecting. He is so knowledgeable and explained so well. Well done, Tushar! Keep up the good work.
Go to Harvey Norman instead! I waited around for half an hour without anyone approaching me to help. I even asked at the front if someone could help me but no one came. In the end I simply did my own research on the product then went to the front to purchase a dishwasher which they said I can’t purchase without it going through a sales representative!! They still could not seem to get a single person to take my money so I told them I’d just go elsewhere and they said ‘are you sure? Ok then’. Unbelievable!! This is why people don’t shop in stores these days!! Waste of time!!nWhen I went to Harvey a Norman and told them my experience they said they hear it several times a week about the good guys stores.
The worst customer service ever.nIt took weeks to have a coffee machine repaired. It was made worse by the 'Good Guys' losing parts of the machine and despite repeated requests and visits to the store their failing to obtain replacements. They then had the nerve to blame their supplier who wasn't to blame.nWhen the replacement 'lost' parts were finally ready to be collected, there was still one part missing.nAnother visit to the store to collect the final missing part didn't disappoint. The staff are incapable of listening.nACCC arent too keen on the 'Good Guys' either
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