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Noosa International Resort

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Noosa International Resort
Address: Edgar Bennett Ave, Noosa Heads QLD 4567, Australia
Phone: (07) 5447 4822
State: Queensland
City: Noosa Heads
Zip Code: 4567


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Reviews
Love this resort so much! From the very beginning receptionist staff were lovely. I arrived early 10am for a 2pm check in, reception were so polite mentioning my room was ready early and I'm free to check in whenever. Facilities were great and resort is very close to main street 13 min walk. On my last day, my family were only getting into Noosa at 12pm. Despite checkout being at 10am, lovely receptionist allowed me to store my luggage and use facilities until they arrived. Highly recommend staying here, it will be my go to in future! Thank you Noosa International :
This is a lovely, family friendly resort. Spacious apartments and two beautiful pools, surrounded by lush gardens. Very quiet at night. It is about ten minutes walk to the main beach.
We originally contacted management to discuss personally these issues before posting but never got a reply after we were told the manager will call.nnWe checked in to apartment 131 on friday 30th September 2024 and did discuss our concerns at reception about the apartment at the time.nnOur concerns were that the apartment was not the same as we viewed on line and that we were not happy.nnWe had booked through Booking.com and the lady at reception said it was a standard unit which were not refurbished units and that we should have booked a superior unit.nnWe were offered a discount at our next visit however based on our experience with Unit 131, we would not be interested in returning.nnWe discussed moving to a Superior unit but none were available and we were stuck as there was limited accommodation available in Noosa and we would struggle to get money back from booking.com.nnWhat are our issues;nnFalse advertising as apartment 131 was nothing like the unit online via Booking.com. Can supply photos if others are interested before booking.nThe unit as attached was stated to be a studio apartment, not standard or superior as discussed at the front desk.nThis unit was well below a standard unit and in our view should not be available to the public in its current condition or the current rate.nThe unit was musky smelling and felt damp.nLounge suites were musky and my wife and sister refused to sit on them.nCarpet was very tired and flat - I woke up this morning with bites on my ankles and legs which I believe came from the carpet or bed.nThere was mould in the wardrobe of the single bedroomnDrapes were mouldy and marked and needed replacingnThere had been a leak under the kitchen island bench on the living room sidenUnder the kitchen sink was dirty and musky.nThe bathrooms were below standard condition and not even close ton those showed on line.nBroken blinds in single bedroomnRusty tub in laundrynNo duvets just mink blanketsnBeds were old and uncomfortable.nAir condition unit was loud and because of that we were not able to use it.nI am the resort will be aware of these issues with this unit and I have taken photos to send to Booking.Com.nnAgain these photos along with the rates do not compare with the unit we stayed in.nnWhen I discussed this at the front desk the lady told me that this is an issue with booking through Booking.Com however I think this needs to be addressed with your management as this unit should not be available to the public in its current condition let alone at the rates we were charged.nnWe feel let down by Booking.Com and Noosa Resort as a result of our stay and I would hate to think that someone else had the same experience as a result.nnI note that in your reviews others have had a similar experience perhaps in this same unit.nnWe are not complainers in fact prefer to commend than be negative but this was not good accommodation.
Wonderful resort. A fantastic layout and beautiful place. Friendly staff and night security. Recommend to everyone to visit this place.
Noosa International Hotel is a fantastic place to stay, excellent rooms, clean, service was warm and friendly, kids loved the pools and spas. So close to wonderful restaurants, and a short walk to Noosa central. This was our 2nd stay there and simply love it.
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