Mountain View News

I and my partner have been customers for over 20 years of Mountain View News. Gavin is always friendly; acknowledging that we are regular and good customers. When Gavin is not there to serve customers we get a completely different experience from the other shopkeeper, a younger male Asian; the young male, who has also worked there for years, and who must find us as equally familiar, as Gavin does. This young male, however, goes out of his way to be impolite, and unhelpful, to the point where he causes distress. My husband went in, on Saturday, with a money order, with his licence, my licence (with signature), a signed letter from me authorising him to make the transaction on my behalf, my bank a/c details, and an Aus.Post printout, stipulating whether the transaction is on behalf of someone else and whether has ID yes/no. I was on a stint of night duties and had only got off to sleep, an hour before my husband went to Moutain View post Office on my behalf. Gavin wasn't there and the Asian guy dismissed my husband, without providing any option, only that he can't do it and that I was to come in person. He actually reached past my husband, while he still stood at the counter, and served someone else. My husband had explained that I was asleep, after night duty in triage, and it seemed an unnecessary hardship for me to come down, within the next hour, before Mountain View News closed at 1230pm. The fellow brusquely dismissed my husband (embarrassing him in front of other customers in the shop). My husband came home and explained the situation, and I got out of bed, dressed and went in as requested. I stood waiting my turn, at the post office section of the counter, and after the young male store assistant served the gentleman in front of me, he conspicuously ignored me, and walked away to the furtherest end of the counter, and stood staring out the window, to the street, with his back facing the customers in the store. I had to call out hello, 3 times to get his attention. It was obviously passive aggression on his behalf, as he has always been consistently impolite and unhelpful over all the years of having dealings with him. I have observed the same display of animosity toward his dealings with other people in the carrying out of his routine duties of serving customers. This is his default behaviour, regardless of how polite, elderly, female or infirmed his customers are. I am a mature woman, of 53, with a mobility impairment, who is a clinician who has worked for the community and Qld Health for 35 years. When he finally daned to serve me, he was very impolite. He did not greet me, or even give me eye contact. I was embarrassed by his behaviour and chipped him for it, by asking if he had a problem with me, or my husband, who had been coming here for years, that we weren't given the minimum modicum of respect or politeness that would normally be afforded to good, regular, and well known customers. I was flabbergasted when he then told me that I would not be served again. I was so embarrassed, and distressed, that I received this threat, in response to my reasonably addressing his inappropriate and rude manner toward me. My belief is that he is an unfit employee to represent Australia Post. His attitude is very poor, and intimidating to his mature age male/female customers. I can attest to this, as an elderly lady, who witnessed the interaction, touched my arm, as she could see my distress, and stated "Don't worry. He hates everyone" . What a charming person local customers of Australia Post are forced to deal with. Of course, I will be making a formal complaint also.
1 7 years ago (02-12-2017)

friendly service and tidy newsagent. you can get go cards here.
4 7 years ago (26-07-2017)