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Michael Hill Chadstone

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Reviews, get directions and contact details for Michael Hill Chadstone

Michael Hill Chadstone
Address: 1341 Dandenong Rd, Malvern East VIC 3145, Australia
Phone: (03) 9569 8716
State: Victoria
Zip Code: 3145


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 7:00 PM

Update Info

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Reviews
Just attempted to return a necklace that my 12yo purchased for Christmas with my money . Had the receipt with me and was returning as per their very publicly advertised returns and refunds policy for Christmas which I'm sure netted them large amounts of extra sales . Was told I was not the "original" purchaser and I have to bring my child in to complete the transaction. Lots of weasel words from staff followed trying to say it's consumer law and that's their policy etc. A full search of their website details no such conditions and nothing publicly advertised that looks like anything close to this. This it clearly false and misleading conduct !! Don't go to this Michael Hill or any Michael Hill unless you want to be poorly treated this isn't the first bad experience
Definitely didn’t enjoy the customer service. The staff had a lifeless attitude from the start. Particularly bad when we asked questions about warranty. She provided insufficient information and I had to ask more questions for an understandable answer. Which she didn’t seem to be happy about. When the purchase was done, she basically just put the bag in front of us without saying anything. No words, no smile. Quite ridiculous manner. At that moment we didn’t know what to do or how to react. We like Michael hill because we had very good experience at their store in Southland. But this store in chadstone is very disappointing. If the manager is reading this, the staff’s name is Audrey C we found it on the receipt. You really need to improve the customer service if you care about customers at all.
I'd give a zero for my experience at the store, if I could. The staff who attended to us, he was so rude, and so nasty, he was disrespectful and aggressive. We ended up buying what we wanted at ANTON, a great experience; thanks to him and his zero customer service skills.
Amazing Customer Service, great range, Black Friday Sale was good. Very well staffed, did not have to wait lo get to be served. Would definitely return to this store. Thank you
It was not a pleasant experience at all. I walked in in the afternoon time it was relatively quiet seeing only 2 sales person were serving customers and the other 3 standing at the back. Not a single salesperson person came up and asked if I needed a hand after seeing that I was clearly looking at the items and looking at the directly. One salesperson who was at the front saw me yet proceeded to ask the person standing next to me if they needed a hand. When they said they were all good, she proceeded to further ignore me and walked away. Overall, unpleasant and distasteful experience.
I was Amazed with the service i received from Nav at Michael Hill Chadstone . What i really loved about him he was really accomodating & helpful plus Michael Hill Chadstone customer service is Top notch . I felt always welcomed by their team . We will definitely be back in the future
Thanks for your helping to resolve my issue, as my experience, good customer service and very friendly. Especially the manager of this store , very appreciate that: We definitely will be back here:
I'd give a zero for my experience at the store, if I could. The staff that attended to us, was very condescending in answering my partner's questions. He was so rude, and so nasty, I never want to come back here again. My partner asked a few questions about custom rings, only to be told that we can't be looking for that in a super market and a simple google search would tell us that. He was disrespectful, smug, and has zero customer service skills.
The customer service is extremely kind. High quality rings.
went in for the first time today and it was clear from the start that the staff worked off commission. i had to not only initiate with the staff member, who was not helping any customers, but it seemed like i also had to give her a cup of double shot coffee because her mood can be described as lifeless. as i told her that i wanted to look at rings and needed a sizing, she basically told me that she could ONLY size me if i wanted to purchase the ring and that i had to go to a different store if other wise. she assumed that i couldn’t afford their products and acted like she was working for a high end fashion store and didn’t want to help me out whatsoever. worst customer experience i’ve ever gone through.
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Michael Hill Chadstone map

Directions to Michael Hill Chadstone with public transportation

Chadstone Shopping Center/Eastern Access Rd (Malvern East) 200 meters
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Chadstone Shopping Center/Eastern Access Rd (Malvern East) 220 meters
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Chadstone Shopping Center/Eastern Access Rd (Malvern East) 230 meters
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Chadstone Shopping Center/Eastern Access Rd (Malvern East) 230 meters
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Chadstone Shopping Center/Eastern Access Rd (Malvern East) 230 meters
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