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Mercure Melbourne Albert Park

  1. Melbourne
  2. Melbourne Hotel

Reviews, get directions and contact details for Mercure Melbourne Albert Park

Mercure Melbourne Albert Park
Address: 65 Queens Rd, Melbourne VIC 3004, Australia
Phone: (03) 9529 4300
State: Victoria
City: Melbourne
Zip Code: 3004


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Reviews
Very good location and room is clean, but service is poor and slow.nnStayed in this hotel for three nights, the second night we backed room with no shower towels left, only hand towels to use after shower, but bit late around 11pm so we decided to contact them in the morning, called them in the morning and the staff rejected to let me finish my sentence with saying “just tell me what you want”. And we waited for 1.5 hours to get the towels before we check out at 11am, but unfortunately we never got them.nnFor the checkout, we want to checkout a bit later, when we check in we asked the staff they said will send me an email then I can apply through the email, and they let me write down my email address, but never received any email.
Helpful staff, great location, great food, comfortable beds, clean facilities, even the soap and shampoo was lovely. Lots of fun in the pool and priced very fairly. Bath tub coating was quite worn and a toaster would have been nice. Overall very satisfied even extended our stay an extra night as we did not want to come home.
Although we had a few issues with our rooms a black insect found crawling on the bed, room phone not functioning, bedside drawers that would not stay closed the staff fromnConcierge through to housekeeping and kitchen were prompt, efficient and very helpful.nThe rooms were very clean although tired looking. Foyers on room levels were empty looking and could have chairs, flowers on the empty tables and maybe art on the wall to brighten it up. The downstairs foyer was modern and elegant. Overall a nice stay!
Booking was easy, I checked in quite late and was treated very warmly. The staff were friendly and helpful.nnThe parking is a sham, exorbitant pricing and very confusing to navigate with being told 3 different lots of information. If this was at a fixed rate for guests it would have been a much more relaxed experience.nnGym is good, very functional and just about everything you need to get by.nnThe rooms are old but clean and well presented. A daily clean and bed making goes a long way after a day of sightseeing.nnLocation is good, tram around the corner and beautiful park to walk around.
Great price and location for families. Buffet breakfast was amazing. Just need the check-in staff to explain some details a bit more such as how to find our room, when breakfast is, when restaurant shuts, etc…nBut overall, very good value and we’ll be back.
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Mercure Melbourne Albert Park map

Directions to Mercure Melbourne Albert Park with public transportation

27-Lorne St/St Kilda Rd (Melbourne City) 160 meters
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27-High St/St Kilda Rd (South Melbourne) 160 meters
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64
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26-Beatrice St/St Kilda Rd (Melbourne City) 220 meters
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3
5
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64
67
26-Moubray St/St Kilda Rd (South Melbourne) 260 meters
16
3
5
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64
67
Wesley College/Moubray St (Melbourne City) 270 meters
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