McDonald's

Reviews, get directions and contact details for McDonald's

Address: 452 Nepean Highway Wells Street, Frankston VIC 3199, Australia

Phone: (03) 9781 5231

Website

State: Victoria

Zip Code: 3199

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

I recently visited this McDonald’s restaurant and was extremely disappointed by the shocking state of cleanliness and overall atmosphere. I’ve been to many McDonald’s locations over the years, but I can honestly say I have never encountered one in such an appalling condition. The moment I walked through the door, I was struck by how dirty the entire restaurant was. It wasn’t just a few crumbs or a spill here or there — the place was absolutely filthy from top to bottom.nnThe floors were visibly grimy and looked like they hadn’t been mopped properly in days. Tables were sticky and cluttered with leftover food scraps and trash, and the benches were unclean. Even the windows had smudges and grime on them, which only added to the impression that no real effort was being made to maintain basic hygiene standards.nnWhat concerned me most was that this wasn’t during a particularly busy rush — it was relatively quiet, which makes the state of the restaurant even more inexcusable. The staff looked overwhelmed and stressed, but it wasn’t clear whether they were short-staffed or just lacking proper management support. Either way, there was no visible effort to clean or address the mess around them.nnFrankly, I couldn’t bring myself to order anything. I genuinely questioned whether this location is meeting health and safety standards. In my view, the restaurant should be temporarily shut down for a full deep clean and reassessment. It was a thoroughly unpleasant experience and one I will not be repeating.

literally the worst McDonald's we've ever been to. Rude lazy stuff, we have two young children and we got told the playground was locked because it was broken. Also, the toilets are not accessible because they are also broken.nThey didn't even toast the banana bread. Just put it in the microwave. The burgers were disgusting. At least our Coke was frozen

Ordered a deluxe toffee nut latte but received a regular toffee nut latte instead. When I asked the supervisor or manager about it, she insisted that the latte I ordered didn’t come with whipped cream on top because it was a toffee nut latte. However, there are two different items—one with whipped cream and sugar bits, and one without. I wanted to request the correct drink since the toppings were the main reason I ordered it, but I didn’t have enough time. Additionally, the supervisor or manager who served me was very cold and almost rude, which made the experience even more disappointing.

I don’t usually write reviews, but I had to after the horrifying experience I had at this McDonald’s. From the moment I walked in, I was hit with the smell of grease and old food. The floor was sticky and littered with crumbs, and I had to dodge several discarded napkins and wrappers just to find a clean spot to stand. The tables were covered in sticky residue, and some had what looked like dried ketchup stains.nnThe bathrooms? Don't even get me started. They were absolutely vile. The sink was clogged, and the toilet paper dispenser was hanging off the wall. It looked like it hadn’t been cleaned in weeks.nnThe employees didn’t seem to care at all. They were chatting behind the counter while customers were clearly frustrated by the state of the place. I waited over 15 minutes for my food, and when it finally arrived, it was cold and stale. The fries were soggy, and the burger looked like it had been thrown together in a hurry.nnI couldn’t get out of there fast enough. It’s truly baffling that a global brand like McDonald’s could let a location get this bad. Save yourself the frustration and go anywhere but here. I’ll never be coming back.

I have been working at maccas for 3 years as a barista and normal crew and the coffee I just got was horrible at this store I got my mum a medium cappuccino full cream milk with 4 sugars and once we got it the cup was hot to the touch and when my mum took a sip it was scorching hot and than when I opened the cup to smell it I got a big whiff of burnt milk and dry coffee and the cup was half full my mum now has blisters on her tongue from this coffee. Honestly this McDonald’s needs to either re train their staff or get thermometers and make sure they use them because this coffee was well over 60.

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McDonald's

Reviews, get directions and contact details for McDonald's

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