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McDonald's

  1. Papakura
  2. Papakura Food

Reviews, get directions and contact details for McDonald's

McDonald's
"McDonald's Papakura"
Address: Southern Motorway, Rosehill, Papakura 2113, New Zealand
Phone: 09-296 6395
State: Auckland
City: Papakura
Zip Code: 2113


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
fresh thats what makes McDonald's great. This drive thru was really fast and servers were kind and very polite. % recommend!
Food was hot just had a missed item from my order. Service was amazing followed by an apology for the long wait Atmosphere delightful. Wasn't too busy, noisy or dirty. Great experience. Keep up the great work
Chips half fill and cold. Sundae melted. Stuffed up order received spicy nuggets instead of cheaper nuggets ordered, cheeseburger missing. Self serve machine repeatedly asking if I want to continue with my orderFood: 1/5
They need there staff to be more friendly and your food to be made properly. Lettuce is the concern, brown suppose to be fresh a crispy not soggy an brown. Fresh , In all your burgers. Everytime I go thru drive thru. I have a couple of items missing. Like burgers and fry's. Nitetime staffs.Food: 2/5
One of the most experiences of my life and would give it zero out of five. Really really filthy place. The tables and chairs very bad shape and some of them seemed broken. Also had a really bad experience with the order. Order the kiwi burger and the Burger King without a patty. After asking them what happened they just said you didn't order one. I asked them to add a patty and got the most rude answer "say please and we will give it to you" as if I were a beggar begging from them. Whoever was the manager on duty on Feb 7th at 10 pm needs to be talked with about how to treat customers. Never ever visiting a McDonald's ever again. Never received such a rude and uncouth behavior ever and am truly shocked by this.
If I could score a -1 I would. Terrible customer service. Order was so simple, 3 cheesy chicken burgers with no mayo add light ketchup instead. I usually check there since they always get it wrong, but in this case I went home and all the kids burgers had mayo. No big deal people make mistakes… Papakura branch often. Went back and explained to the girl in drive thru what happened and I brought the burgers back, she was nice about it and said previous attendant gave the wrong order. It seems like no one there talks to each other. Proceed to the other window and they have no idea to replace my burger, I explain again what happened, another person comes now, I again explain and then she sorts out the burgers, I open the burgers, no ketchup, once again I explain hey it’s meant to have light ketchup. Another lady comes with all sass and attitude, explain to her it was meant to be no mayo and light ketchup, in return the lady tells me maybe if I made the right order the first time and asked nicely they would have done it. I mean I’m paying for a service and I completely understand it can be hard in customer service. But at least take some responsibility, I’m not the one working there and seems like you guys can’t get your headsets to work. Only reason I left is because my kids were with me and I don’t want them exposed to this ratchet as McDonald’s. Golden Arches has failed me. I didn’t pay extra for your attitude so keep it to yourself.
Floor could have done with a sweep but the tables are clean. Great friendly service. Chips were very freshand milkshake was strong in flavourFood: 5/5
This place is getting worse. Don't support these places and instead support our small food places, way better!! Picture of the Mayo they sent us.
This morning, actually every morning I order my usual, hot chocolate with soy milk. Staff who's working on the window is very unwelcome and terrible making orders. No smiles or good morning or have a nice day...every morning. It's so unwelcoming at times.Food: 5/5
I’ve lived in papakura majority of my life and they really need to work on there customer service. No greeting multiple times I’ve been there it’s just a “what’s your order” anything else while I’m still talking. To add to that I tell the staff that’s all thank you. I’m barely finished speaking and there speaking over me to drive through. I get to the window but two staff members are talking on the side so I drove to the other window as I got no greeting no idea on what’s happening other then a intense conversation. I work in hospitality have done for over 10+ years from a dishwasher, a chef, to a manager. I understand every aspect to hospitality and it’s clear that the customer service is in need not a nice feeling to but quick dinner and your server can’t be bothered. This photo was taken after they questioned me for driving to the next window. Requested I drive back and still made me wait.
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