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Kmart

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Kmart
Address: McCullough St, Sunnybank QLD 4109, Australia
Phone: (07) 3727 8400
State: Queensland
City: Sunnybank
Zip Code: 4109


Opening Hours

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 7:00 AM – 9:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info

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Reviews
I went to return two items include a clothes hanger tonight,the manager saw the clear tape on the box and said, 'That tape isn’t ours,check if anything was missing!’nExcuse me?!!!I haven’t even touched the box, and who knows if that tape was slapped on there by the last returnee or one of your staffs?nnShe made me really uncomfortable! I’m definitely not coming back to this store ever again, it’s just plain gross!
I never thought a simple Saturday morning visit to my local Kmart could turn into such a frustrating ordeal. I went in to buy a $25 Roblox gift card for a birthday party, paid at the counter, and immediately noticed that the PIN had already been fully scratched off and exposed before I even left the register.nnI requested a refund right away, but it was refused on the spot by a young assistant manager. I then asked to speak with a senior manager, which took nearly 40 minutes to resolve. During that time, staff repeatedly told me that because the card was a third-party product, they couldn’t do anything about it.nnAfter insisting on a proper report and escalation, the store manager, Tufi, eventually contacted the customer service team. Only then was I finally able to receive my refund.nnWhile I appreciate that the matter was eventually resolved, the entire experience left me tired, frustrated, and disappointed. A situation like this should never take that long to handle. Kmart’s team needs better training on how to manage such incidents, and stronger security measures should be in place to prevent tampering of prepaid cards.
Huge thank you to Heidi in the Toy section! She was extremely helpful, patient and went over and above to help me. She exceeded all my expectations and was so friendly and helpfulnThank You Heidi
We purchased a coat yesterday and didn't notice that there was a security tag on it.nToday, we visited Kmart again, explained the situation, and asked the lady standing at the door for assistance.nShe said she had to keep our coat until we brought the receipt to her.nWhile it's reasonable to request the receipt for verification, she insisted that we remove our coat as if we had stolen it from the store.nI couldn't accept her request to take off the coat and allow her to keep it.nWe are customers, not thieves.nAfter she checked with her supervisor, she said we didn't have to leave our coat there.nHowever, I felt very disrespected by the entire situation.nIn the end, we brought our receipt to another Kmart branch and had the tag removed.nIt was an awful experience.
Parking ok, busy from 12pm. Weekends busy..All one level easy to access all shops..
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