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Kmart

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Reviews, get directions and contact details for Kmart

Kmart
Address: Castle Towers S/C, 6-14 Castle St, Castle Hill NSW 2154, Australia
Phone: (02) 8850 8000
State: New South Wales
Zip Code: 2154


Opening Hours

Monday: 8:00 AM – 10:00 PM
Tuesday: 8:00 AM – 10:00 PM
Wednesday: 8:00 AM – 10:00 PM
Thursday: 8:00 AM – 12:00 AM
Friday: 8:00 AM – 12:00 AM
Saturday: 8:00 AM – 10:00 PM
Sunday: 8:00 AM – 10:00 PM

Update Info

related searches: big w, kmart entertainment, kmart jobs, kmart learning, kmart photo, kmart homewares, kmart housewares, kmart toys
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Reviews
Anu at the door is so lovely, I work in the area and will always see him smiling, greeting customers and striking up conversation. He is genuinely a breath of fresh air and I hope he is rewarded for his consistent hard work and dedication to engaging with customers.
Kmart Castle Hill- Terrible return experience.!nnI went in to return a beach chair, that I had bought a day before. I had the receipt, the product was in its original packaging and had the original payment method handy.nnHowever, the person at the customer service was unnecessarily curious about why I wanted to return and started an ‘interrogation’ of sorts. Apparently, returning something within a day sounded ‘unusual’ to the said individual thus rendering him ‘confused’.nI was able to get the return processed despite his obvious attempts to discourage it. The behaviour made me wonder what if this case wasn’t so straightforward. Had I got something that was already damaged, he would have made sure that I was stuck with it.nnNot sure if there was a deliberate attempt by the said employee to make the return experience unpleasant. It seemed offensive and a bit racist.nnDate of original purchase- 31/12/2024nDate of return-01/01/2025
The door greeter is the only good thing. He is always so cheerful! But the place is always a mess and not much in stock.nnMaybe less self service checkouts and hire more staff so the place doesn’t look like a dump.
So disappointed. Ordered stuff online for the kids for Christmas. They sent it out. Delivery never made it to me after numerous calls back and forth with the courier and kmart. For some reason the driver delivered it back to Kmart Castle Hill. Phoned Kmart Castle hill and the lady didn’t seem to really want to help me and got frustrated with me over the phone. Eventually told me it was there and I can come collect it . No one know why it did not get delivered to me. Boxes was so damaged. Not even sure I how I would wrap these as my kids would be disappointed by the look of the boxes. Just a horrible experience and I have ordered from Kmart before and have never experienced this before.
The staff in general are rude as hell. An older lady refused a return for me because I didn't have the recept but had the exact bank statement amount which, according to kmart's website with the new policy changes, is fine.nnI go there a few weeks later it turns out the exact same lady is doing something similar for someone else! I'm assuming because this customer was a white woman.nnRacist staff, I hope their corporate come down and rehire the entire staff. This store needs a purge and often makes you think minimum wage is too high.
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