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Kmart Browns Plains

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Reviews, get directions and contact details for Kmart Browns Plains

Kmart Browns Plains
Address: Browns Plains Rd, Browns Plains QLD 4118, Australia
Phone: (07) 3809 9300
State: Queensland
City: Browns Plains
Zip Code: 4118


Opening Hours

Monday: Closed
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 7:00 AM – 9:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info

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Reviews
Kmart Browns Plains is the worst Kmart store I’ve been! I love Kmart and honestly if the brand was about this store, I would never purchase anything again. One of the worst customer services I’ve experienced as well. James one of the staff at the door and Autumn, who supposedly is the manager I prefer to believe someone in a higher position wouldn’t hire/promote this person to be managing a store, had a terrible customer service. I was seeking help to exchange/refund things in store before the current policy took place in August 2024 about having the proof of purchase for this, and even this happened on 21/07 afternoon and the company website cleared stated this would start in August, when I show this to Autumn she simply gave some non sense irrational excuse, saying she was not able to do anything and exchange as I didn’t have the proof of purchase. Just her way of treating the situation, not friendly at all and rude about it, made the whole thing a bad experience. I completely get it about having the proof of purchase as some people try to take advantage of things, but Kmart always had this flexible and easy way to exchange and refund, which to be honest gives anyone the peace of mind to spend more and buy things that you know you can exchange if it doesn’t suit the purpose and this is one of the reasons I always buy there. If I knew and if this was in place at the time it happened, I would surely agree to provide the proof of purchase with no issues, but obviously because this was not valid yet I didn’t keep the receipt. Went to Kmart Sunnybank and really should’ve got the name of the lady who was absolutely lovely, amazing customer service and very helpful with it. She also knew clearly the policy and how this would start in August only. Just completely different environment and experience. I keep all the proof of purchase now with no problems, but definitely this store seriously need some more training and attention on how the customer service is being provided in there. Don’t recommend and will never step closer to this store again.
Kmart in browns plains is the worst store I’ve ever had to deal with I put a click and collect order in for my sons Christmas just for them to cancel it on me at 5:30 am and not send the money back they are completely ridiculous Loganholme 100% better and has almost everything in stock.nnWorst Kmart by far
I received my email to say that my parcel was delivered from both the delivery company and Kmart and they managed to lose my parcel and ruined my sisters birthday party. Absolutely disgusting service and attitudes displayed from staff. I had asked if they could please call me if they find it and they told me it wasn't there job to follow it up. What a farce.
Shelves stocked well didn't have to wait long in queue new lines in store if you love camping a heap of camping products and has Afterpay in store. Had to add to my review what's happening to the trolleys everytime I go there no trolleys I ask the lady who checks bags she just said I know really you know there is no trolleys or you just don't care and the trolley bay is filthy so is where you sanitise your hands overflowing with filthy wipes and other rubbish when I brought it to a staff members attentions she just said where I showed her and she just grinned and said ok but but after doing my shopping still no trolleys and filthy sanitiser Bay not a great look K Mart manager and again trolley bay filthy today same as hand sanitiser and trolleys in front of fire escape
So yeah the store is filthy but for the love of god please change how you pack charging cords one I've purchased weeks ago still won't unwind and has a massive kink in the middle. Quite frankly it's a scam that's how bad it is.
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