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JB Hi-Fi

  1. Essendon
  2. Keilor Electronics Store

Reviews, get directions and contact details for JB Hi-Fi

JB Hi-Fi
Address: T12A/100 Bulla Rd, Essendon VIC 3040, Australia
Phone: (03) 9374 6000
State: Victoria
City: Essendon
Zip Code: 3040


Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

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Reviews
On 6 Sept 2023, I purchased a Samsung 65” U8500F TV from this store, only to discover multiple serious issues within 24 hours of unboxing.nKey concerns:nI wasn’t told the TV was floor stock until after I paid — this lack of transparency is unacceptable.nThe TV was handled by staff and loaded into my car, but no photos were taken to document its condition.nWhen I opened the box the next day, I found two hairline cracks, a gap in the corner, and damaged panelling — all of which clearly indicate pre-existing damage.nI was shocked to learn that the TV had no warranty due to our handling error — even though under Australian Consumer Law, all products must meet standards of acceptable quality.nI’ve reached out for a resolution — refund, replacement, or other remedy — and expect JB Hi-Fi to do the right thing. If not, I’ll be escalating the matter to the ACCC.nDisappointed to say the least. I expected better from a major retailer.
Last week I visited this store in hopes of finding a particular gaming mouse for my son after being informed by the Craigieburn store that this store were one of the only stores that had stock. The moment I walked into the store, I was greeted by a staff member at the front of the store who directed me to the games section. At the games section, I was meet with an extremely unprofessional and unhygienic staff member who was biting his nails. I was apprehensive to ask for help from this staff member but I needed this one mouse so I asked and he seemed bothered to serve me. After eventually locating the mouse I came for, I encountered the same staff member again in the aisle. This time, his conduct was even more disturbing. He stood there silently staring at me, scratched his head in a careless manner, and then walked away while blatantly picking his nose. The lack of basic hygiene, customer service, and professionalism was appalling. The overall experience at this store left me shocked and disappointed. As a customer, I should never feel uncomfortable and the staff should want to help. Or at least, act like it.
Worst customer service, the staff’s attitude was shockingly rude and unprofessional. The lady assisting me spoke in a condescending and racist way. This kind of behavior is completely unacceptable — customers deserve to be treated with respect and transparency, not arrogance or bias. I’ll definitely be taking my business elsewhere and warning others to do the same.
We bought our new vacuum cleaner at jbhifi in highpoint, paid for it but had to go to Essendon to pick up. They gave us a good discount for the inconvenience however the process was very easy! Just showed my receipt from highpoint! Very easy!
Good store with great service. Knowledgeable staff helped me with my purchase and got me the best deal. Was happy with my purchase
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