JB Hi-Fi Doncaster

Reviews, get directions and contact details for JB Hi-Fi Doncaster

Address: Westfield Shoppingtown, 111/619 Doncaster Rd, Doncaster VIC 3108, Australia

Phone: (03) 8832 7400

Website

State: Victoria

City: Doncaster

Zip Code: 3108

Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews

Amazing service from Sean when I purchased a new phone/plan. He went over and above to assist me. Had delays porting from one service to another not his fault. He checked every day and provided me with updates until my service was active, this was during the Xmas period when the store was busy from open until close. Amazing amazing service!!!! Also the security guard at the front of the store is delightful, she always tries to assist customers wherever she can!

I was told to wait till the next staff can serve me. I stayed. However, people who strode in after me were served. The security was then suspicious of me waiting there for a while and then enquired "if everything was okay". Then they asked someone to help me out. I cannot assume and accuse you of treating me poorly because of the way I look, but a morsel of kindness to people will go a long way.  Also, the JB staff are not inclined to have a word with the customer. "Negotiable deals are part of our everyday promise." But the staff rush you to move on...  There is a very good reason why people gravitate towards purchasing online and avoid the brick and mortar stores. Last-minute gift shopping is one of the reasons why you are still in business, else you will be just a glorified pickup spot. Train your staff to be considerate.

This is now resolved by other team members. Thank you, guys! So I am happy to re-rate it to four stars. One star deducted for the poor performance of the original 3 team members.  I purchased movies for 2 for $20 deal, 2 for $30 deal and 2 for $40 deal, but got charged $99.98 instead of $90. They wasted nearly half an hour, had three people looking at it, but couldn't give me refund due to system limitation. Also wouldn't cancel the order so I can get my money back and repurchase due to system limitation. Absolutely disappointing. Had to leave without resolution as time was late and babies were crying for sleep.

Although certainly more cramped than other JB stores, due to its 'bottleneck' entry, Doncaster is always reliable in terms of getting anything I may need from JB at any given time. A particular shoutout to Casey at the Microsoft Computers counter, who was charismatic and helpful when I was seeking advice on a new computer, as well as Sean G, who was equally fantastic, repeatedly dealing with my frugal ways and multiple visits to secure the best price for said computer, as well as providing additional assistance in terms of comparison with other devices and information during the particularly busy Christmas rush. Management should at least give these gentlemen a pat on the back, if not a raise!

Staff have done fantastically over this Christmas period. Had nice folks help with monitors/sound a few weeks ago and yesterday they were getting slammed but managed to secure the last phone JB had for us. Legendary people.

Always busy, sometimes is difficult to access to a staff for help. But when you need some pro advice regarding about the product, they are well trained and kown what their product and promotions is, which is important to the customer. Recommend to shop here, but with patience.

For all your electronic goods. Most of the time they have good promotions.  Ought my son an Ipad but had to order it as they didn't have the stock. But customer service is excellent. I recommend JB HiFi

Tiny store and always packed with people. Its near impossible to get assistance here and when you do the staff are short, sharp and sometimes sweet. If you know what you want this JB will do the trick but if you need to browse or get assistance find another retailer.

Was just browsing but overheard a sales assistant talking to a couple about a tv and flat out lying to them. Said normal retail price was over $3000 for this so with the sale you will save $1000. However if you go on the JB website it states the normal rrp for that tv is $2500. So do your own research and never believe that the sales people tell you.

Went in with a warranty claim in the middle of silly season. Jakson and Jeht were so patient and helpful in fixing my problem, going above and beyond to help me while it would be easy to get flustered and frustrated with a warranty claim in the busiest period. Thanks heaps.

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Directions to JB Hi-Fi Doncaster with public transportation

Doncaster Junction/Williamsons Rd (Doncaster) 180 meters

207

903

Doncaster Junction/Doncaster Rd (Doncaster) 190 meters

282

295

902

907

Doncaster Junction/Williamsons Rd (Doncaster) 210 meters

961

Doncaster SC/Williamsons Rd (Doncaster) 210 meters

293

295

Doncaster Junction/Doncaster Rd (Doncaster) 210 meters

907

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