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ifurniture NZ @ Hamilton

  1. Hamilton
  2. Waikato Furniture Store

Reviews, get directions and contact details for ifurniture NZ @ Hamilton

ifurniture NZ @ Hamilton
"ifurniture NZ @ Hamilton. furniture 2.0, NZ's Biggest showroom & Largest product line. Guaranteed Best Prices by Beating 10% Any Lower Prices."
Address: 554 Te Rapa Rd, Te Rapa, Hamilton 3200, New Zealand
Phone: 07-850 8118
State: Waikato
City: Hamilton
Zip Code: 3200


Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

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Reviews
Was disappointed with their service and wouldn’t offer any assistance.nWe ordered an electric lift chair in the Hamilton branch. I explained that the chair is for my brother In-law who is in his last stage of stage 4 bone and bladder cancer. Basically confined to bed. Asked to be delivered and that he is unable to help with the chair when delivered. Extra $50.00 to deliver which I was ok with that.nWhen it finally arrived at their warehouse in Tr Rapa they contacted me and I asked for it to be delivered as per when it was ordered and I confirmed that my brother in-law was unable to help with it. They said that they just deliver to ground at door. I said again that he is unable to take it inside at all. So they will have to put it in the ranch slider front door. She said that’s a extra $50 to place inside. I mentioned that when I ordered it and explained the situation the assistant said not a problem. She said you want inside extra 50.nI asked what if it’s raining when placed outside the door, it’s in box. I arranged for a friend to get it because I don’t have a trailer etc. They weren’t going to budge an inch. Very disappointed
I have purchased multiple products from Ifurniture in the past, but luckily never had to deal with their post purchase customer service. The very first time I had to, I realized that they are an absolutely nightmare, when it comes to service. Their products may appear to be tempting for the price, but any faults and problems thereafter are a complete disaster. Their physical branch won't even recognize any complaints and would ask you to lodge them online.nI purchased a Stormwind recliner sofa suite which was advertised as genuine leather on the website, whereas it is not. Some parts of the sofa are not even genuine leather and lasted just over an year. It gradually started to crack like vinyl. Unfortunately I lodged a complaint just after the warranty period. But the real concern was their fake advertising about genuine leather, even though it is not. I would have never bought it if I had know that it is not as advertised. After complaining multiple times the response I got was that they haven't heard back from the head office.nPlease beware of their post purchase customer service. Very very poor.
I wanted to express my sincere gratitude for the exceptional assistance I received. JAM was incredibly patient, attentive, and went above and beyond to resolve my issue efficiently. Their professionalism and dedication made my experience outstanding, and I couldn’t be more pleased. This level of service truly deserves a 5-star rating!
Spoke with Jam this morning and she was very pleasant to deal with. She responded quickly and her information was helpful
I order a bunch of items.nBut I only need to contact the customer service for 3 times.n1 for missing part for my bed frame.n1 for the item which take longer duration to deliver.n1 for the installation manual for my buffet cabinet.nOverall, good experience.nCustomer service is top notch and very responsive and informative
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