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HOYTS Bankstown

  1. Bankstown
  2. Bonnet Bay Movie Theater

Reviews, get directions and contact details for HOYTS Bankstown

HOYTS Bankstown
Address: 63 The Mall, Bankstown NSW 2200, Australia
Phone: (02) 9003 3800
State: New South Wales
City: Bankstown
Zip Code: 2200


Opening Hours

Monday: 9:30 AM – 10:00 PM
Tuesday: 9:30 AM – 10:00 PM
Wednesday: 9:30 AM – 10:00 PM
Thursday: 9:30 AM – 10:00 PM
Friday: 9:30 AM – 10:00 PM
Saturday: 9:30 AM – 10:00 PM
Sunday: 9:30 AM – 10:00 PM

Update Info

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Reviews
Nice comfortable seats with reclining options. Far more comfortable than the basic Events cinema seats. The only minor caveat being that the cinema isn’t kept clean always. To make the most of it and get the best deal, you’ll need to be an Optus customer to enable cheaper tickets.
come to the counter to buy tickets, but when we discuss about which seat we want, the staff was talking to other staff, and joking in front of us. like, what? cinema was so dirty, and no waiting area on 1st floor not sure about 2nd and 3rd floor, not even chair or couch. what a shame
This is the most disgusting cinema I've ever seen. The chairs are disgusting and damaged, they need replacing. Every aisle in the cinema rooms are filled with rubbish and old popcorn. By time the movie finishes you will leave with food poisoning or some virus at some point!! The bathrooms at night are dirty and smelly. The manager hires the most lazy people to clean. I'm reporting them to health inspectors.
Literally the worst customer service I have ever received at any cinema. I work in customer service and have done for 15 years and I am shocked by how terrible this experience was. I give this 2 stars because 1, the seats were comfortable and 2 we were late to our session. But with that in mind, I still cannot fathom why 4 or 5 employees think that standing around drinking slushies and chatting is more important than serving customers. My partner and I stood at the counter waiting, no one helped us. We started to approach them and finally someone asked us if we needed a hand. They didn't scan my online ticket barcode so we also didn't get the combo we purchased online. I thought maybe I just didn't buy it and had forgotten, so I purchased another combo. When I finally found the receipt stating I did purchase a combo, not only I was not offered a refund of the popcorn I had just bought, nor any way to rectify the situation, but when I said I'd just take the lot, they gave me one of three drinks and let me stand at the counter waiting for an additional 5 minutes while I waiting for two drinks that were not coming. I said to them, don't worry about the other two drinks, and they said "oh were you waiting on another drink?" I said "yes two but don't worry about it, we're missing the movie". Yes, its was partially my fault we missed the start of the movie, but the lack of assistance we received and the obvious lack of care and consideration to their jobs just made for a really garbage experience.
Look, the reviews probably are accurate to some degree but I went on a Thursday night, last session and found the customer service was personable, parked right in front, took the lift up and staff were there cleaning cinema before movie. All good with me.
Cinema is poorly maintained and managed. Ordered tickets online, only to have to queue up for 15 minutes behind everyone else who didn't order online. What's the point of ordering online? The seats were in poor condition and I don't think they've cleaned underneath the seats in years, dropped my phone and and when I got down to get it, I looked under the seats and there were piles of food and other rubbish underneath. I suspect the staff's idea of cleaning is to just sweep everything under the seats.
The aircon was broken . Nobody told us . I complained to the manager and she advised me it’s been broken for a while and to finish the movie and she will refund the tickets . When I went to refund them she was only willing to give me free tickets instead . She played dumb and told me that she never offered me my money back !! The level of rudeness and attitude was absolutely disgusting and I will never be going back ! Very unprofessional! I hope head office has the decency to reply . Booking reference WFSBQTN
The cinema had very little staff working which is unfair on them as they couldn’t keep up with the amount of people, the cinemas was so messy an horrible we couldn’t sit in our selected seats and they had no aircon on what’s so ever in summer. Very uncomfortable experience won’t be coming back.
Please fix the recliner seat no. G6 in hall 7. I predominantly went to enjoy the movie in a recliner but the whole purpose went to zero. Not to mention the theatre was warm and stuffy, seats were dirty.
Polite staff, clean couches, a few reckliners were unoperational esp.tjose we got. Sound system was moderate, Means fairly well.
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HOYTS Bankstown map

Directions to HOYTS Bankstown with public transportation

Bankstown Central, The Mall 40 meters
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Bankstown Central, The Mall, Stand A 90 meters
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Rickard Rd Opp Bankstown Library And Knowledge Centre 160 meters
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Bankstown Central, Link Rd, Stand A 160 meters
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Bankstown Central, The Appian Way 180 meters
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