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Dendy Cinemas

  1. Newtown
  2. Bonnet Bay Movie Theater
  3. New South Wales Movie Theater

Reviews, get directions and contact details for Dendy Cinemas

Dendy Cinemas

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Cinema

Address: 261-263 King St, Newtown NSW 2042, Australia
Phone: (02) 9550 5699
State: New South Wales
City: Newtown
Zip Code: 2042


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Reviews
first time to come to this theater.nnfind the movies to be expensive as compared to event cinema which I only pay 11-12 and recently got 10 dollars movie with popcorn birthday deal.. paid about 19 or more for the movie here at DENDY.nnthe good thing, they have lift but not to cinema 10 which we were heading to that day.. the seats are comfortable.. the cinema is clean as compared to event cinema or hoyts.nntoilet is good..nnhave a better option for what to eat or drink before watching the movie..nnwill come back next time.. I live so far away but maybe will come again in the future..nngreat customer service.. one staff offered me to use the lift as I was carrying a luggage with me
Let’s start with the opening times of the cinema , I had a movie booked at 10am and the front gates were still closed at 9:50amnnI don’t know where the customer service has gone, from speaking to the team over the counter , the customer service team through emails and the general manager , no one has any idea how to run a cinema.nnSome constructive feedback was given in regards to opening times so customers can comfortably wait inside , use the restroom facilities , order a coffee or something from the candy bar , but instead we were all waiting outside for 30 minutes before someone decided to open the front gates.nnThe person named Daniel came out to open the gates with not even a smile on his face and a rolled up cigarette behind his ear and did not acknowledge anyone absolutely unprofessional and no customer etiquette it shows that the cinema is lacking training or have poor management.nnThe cinema experience was not great the cinema number 1 had a bad smell to it like it has not been cleaned and sanitised and no one monitoring the kids going wild in there , running around , making lots of noise and running around and stomping in the floor. No care factor at all !nnSpeaking to a team member named Jack prior to my movie he was trying to assist me with my complimentary tickets. The issue with there complimentary tickets as that you cannot book them online , so get ready for the inconvenience of driving in , paying for parking and waiting in line to book a cinema experience for a future date.nnJack helped me by booking in me in manually and I truly experienced like I was being heard and cared for and I say well done to his customer service skills, you know empathy and compassion and offer a positive experience.nnBut when I spoke to Daniel as I was promised to have the tickets reissued with a receipt so I’m able to have a voucher code but all I got from him is no resolution or help instead I got that Jack is in trouble for trying to help when he is doing the right thing.nnIt’s not that hard to look up a voucher code when I have provided them with my complimentary card details but I got resistance from Elliot General Manager and just worried how I was reacting to the appalling customer service relieved and couldn’t understand or empathise with my negative experience and empty promises. Again no care factor at all !nnI sent in a complaint email and still haven’t had an apology or a response , except them attacking me on my reaction , so petty !nnIn the end I ended up ripping up the complimentary tickets as they are not worth my time or energy.nnRemember customers keep you in a job and without out your business does not succeed , so invest in customer service training and hiring the right people for the job.nnThat’s all !
When I walked into the cinema and the heat was blasting. It was like a sauna. Someone came in to say it would be fixed soon and everyone applauded. The movie started and 15 minutes in it was still sweltering - I had to leave. Also there’s no surround sound, it only comes from one direction so I couldn’t hear very well. In an age when movie theatres are dying it is such a shame that this kind of experience is being offered to those trying to keep it alive.
Dendy is my go-to local cinema — I love that I can walk there, catch a great film, and grab a drink or bite to eat all in one spot. It’s super convenient, relaxed, and has that nice neighbourhood feel. Always a win for a chill night out.
Letro Cinema in Newtown, easy to aacess. Cute and brings nostalgia sowehow.nWhen i visited there's issue on projector and we had to wait more than 30min plus no air con working in summer. Lighting was not turned off in the first 3mins...I missed watching important part of movie.
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