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Harvey Norman Factory Outlet

  1. Richmond
  2. St. Kilda East Department Store

Reviews, get directions and contact details for Harvey Norman Factory Outlet

Harvey Norman Factory Outlet
"Harvey Norman is Australia's leading retail chain. We stock a huge range of TVs, computers, laptops, cameras, kitchen appliances, ipods, home theatre, furniture, manchester and mattresses."
Address: 459 Bridge Rd, Richmond VIC 3121, Australia
Phone: (03) 8416 4110
State: Victoria
City: Richmond
Zip Code: 3121


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Walked into two different departments -first the section with the vacuums, then the section with all the computers and TV’s. I was the only customer in store. I was planning on spending over 1k today on new monitors - but your staff seemed more interested in chatting amongst themselves. I stood there for 5 minutes and then walked out. I’d rather go somewhere where I’ll be acknowledged by staff.
Staff are friendly, helpful, informative. Prices are very very good for usual appliances with scratch and minor dents. Compare prices to full retail store next door, you’ll be pleasantly surprised. We have bought many items here.
Special shout out to our extremely efficient and kind hearted delivery guy Steve. Went above and beyond for us during delivery.
I’ve been a HN customer for as long as I can recall. Today I purchased a couple of appliances and was assisted by Mario who was extremely helpful, knowledgeable and friendly. However, when I reached the cashier desk to pay I was spoken to and treated really poorly by the older woman behind the desk. There was some confusion about a gift card I had recently earned by shopping at the store spending over $4k in that transaction I might add and this particular cashier was extremely rude because I didn’t know exactly how their internal processes worked & wasn’t able to tell her how to access the gift card attached to my account. At one point an elderly gentleman queued behind me politely enquired if he could checkout somewhere else since he was time-poor and this process was taking a while, and she was very passive aggressive & snappy towards him as well. It’s not often I’ll take the time to leave a negative review but as someone who works in customer service for 11 hours a day and is a loyal HN customer, this was really disappointing and I would never treat a customer like that. I won’t be returning to Harvey Norman Richmond.
What a joke this store is, completely un qualified staff - came in to print photos via self serve kiosk option - but need staff to print them out and 45 minutes later 3 staff had a go at it to finally tell us that they can't do it at all. + can't even delete the personal pics that's in their system which they can't print nor delete - no concept of privacy nor any safeguards to stop misuse of it. A completely waste of time.
Limited stock. More choice from there one line store. But the staff very helpful
Nice Store to look round and staff are pleasant ask if you need any help and not pushy
I have bought a number of appliances from Harvey Norman and usually love their service. Today however I went to pick up a $999 Dyson hot and cool purifier only to be told it had been sold even though I had paid a $120 deposit. I know It's just an appliance but after the pas year and a half being such chaos I was sincerely looking forward to this treat for myself. I am seriously disappointed and wasn't even given a date of when one would be available.
I have purchased a couple of appliances from this store and always found the staff inside to be very helpful. They came into their own, however, when my washing machine developed a fault and I was trying to find a receipt. Expecting it to be a long shot, within 2 minutes of calling the store, a copy of the invoice for the purchase made over a year ago was in my email inbox. Thank you for the very fast and helpful service. Sheryl was the staff member who helped me on this occasion.
Very good team, great value and quality goods. Bought my chiq tv from this place few years back and I just loved it, also walked out with a fridge : just couldn't resist the value . Just recently bought another tv and couldn't be happier with what I got great picture 10 out of 10 thank you.. ,David was very helpfull quick delivery.. I highly recommend this place they always look after you. Atil kutis
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