BIG W SOUTH YARRA

xx"},{"text":"Worst customer service I’ve ever experienced!!! No one picks up the phone and the website is totally not accurate regarding stock levels. No one on the floor has any knowledge about products. The most useless hour spent in store trying to find products. Won’t be shopping here again! Thanks for being a total time waster."},{"text":"Standard store, stock levels are pretty good. Not too busy during the weekends, picking up an order here is very easy."},{"text":"It is quite spacious and has wide variety of things for sale. Easily accessible through public transport"},{"text":"Bella is an excellent communicator and an asset to your click and collect service. Although what I ordered was out of stock, she was willing to go through multiple options if necessary to find a product to suit my needs. However, I decided on a refund and it was processed very quickly."},{"text":"Always have plenty of stock but the reason I’ve come to leave a review is because of one particular staff member here. I come to this store after work sometimes and this wonderful gentleman is always at the front of store/greeter. A fantastic older gentleman who deserves recognition for what he does! He always remembers me, always has a smile on his face and says hello and genuinely cares about all his customers! One day I entered the store in a rush with heavy bags the escalators again weren’t working and I have severe asthma so the walk up with my heavy items triggered an attack and he must have seen me struggling both to breathe and to get around and he ran over with a trolley for me and told me to “slow down and look after myself” Management at this store, recognize this man and give him some kind of reward!! When he saw me yesterday he again asked me how I was and told me to take it slow and enjoy the cool air in the store remembering me from the previous visit. What a superstar!!! Employee of the year for sure!! I visit many Big W stores and I’ve never come across a staff member as amazing and kind and compassionate as him! Thank you to this man you make a real difference and I am very grateful to you for all you do!!"},{"text":"Best place to buy Bonds gear. Great range and the prices seem to be a little cheaper than everywhere else, even the Bonds Outlet"},{"text":"Parking is free if you are in and out in 10minutes."},{"text":"The biggest problem is staff. They don't care about customers and often don't know much about products. When asked questions, they say they don't know and walk along. Shouldn't they be saying, 'I don't know to be honest but let me get someone who does know and can help you.' That's a much better approach that Big W staff are completely oblivious about."}]