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Focus on Furniture

  1. Maribyrnong
  2. Werribee South Furniture Store

Reviews, get directions and contact details for Focus on Furniture

Focus on Furniture
Address: 179 Rosamond Rd, Maribyrnong VIC 3032, Australia
Phone: (03) 9317 8159
State: Victoria
City: Maribyrnong
Zip Code: 3032


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Marilena gave great customer service and was lovely to chat with too. Helped me make a decision and was very informative about product and other products available. I also compared quality of couch with other stores selling similar couches at similar prices and was obvious Focus on Furniture quality and customer service was much better for price and was an even better bonus couch was on sale too and in stock. deposit now paid and booked delivery! exactly how business should be done :-
These guys have a great range of affordable furniture. The guy that helped me took time to give me options and was more than helpful negotiating a price. He didn't seem to mind that I moved everything around to find the perfect look. The furniture is generally solid wood and clever construction. Well worth a look if you are considering a new piece for your home!
3.5 - God service. We spent quite a bit of time trying out mattresses before finally selecting one. Also bought a bed from them. I found them to be well priced but the one issue I had after I got the bed and the mattress was I found the mattress to be quite high for the bed. We had a low bed and mattress previously but this felt quite high. The mattress is insanely comfortable and my husband’s back issues are no longer a worry for us which is great but I’m still not sure they recommended the right bed for this particular mattress. Deliver took a month but arrived well and then setup the bed for us as well.
I am very happy with the service at this store. I had been waiting a very, very long time almost 2 months for my couch I paid in full from the Hoppers Crossing store - as soon as I contacted the Maribyrnong store for assistance, Kylie worked up a storm to ensure my couch would arrive that week - and it did! Thank you so much, Kylie! I would further like to add how the truck driver, Alex, and his colleague were amazing and friendly, as well as put the couch together in no time! Thank you!!
Moving during a lockdown comes with many challenges. Thankfully, buying furniture for my new space was a breeze with the help of the incredible Kylie at Focus On Furniture, Maribyrnong. Kylie talked me through products over the phone, gave suggestions and was, in a nutshell, superb to deal with. Any worry I had about buying furniture without having seen if before was allayed by Kylie's in depth knowledge of the products. Don't hesitate to give her a call!
Horrible. Don't believe Kane at Maribyrnong. Early Nov - "yes you can have this before Christmas, it'll come in on Dec 6th. Plenty of time" Late Nov - "Sorry, won't come in until February" Don't believe what they say for a sale. Will never shop with you again and will go out of my way to tell other's about your dishonest approach
I'm feeling for small businesses this time and I don't usually leave reviews but I wanted to express my gratitude to the excellent service from purchase to delivery recently. Pre covid i bought a bed set and was able to look around without the pushy sales vibe and I also observed how positive the team were towards each other like no question big or small for them to answer. They offered a deposit option and full payment at delivery. I appreciated how the sales person whom I recall to be adriana that was honest bout the delays in the delivery..throughout the delays I was kept informed. When delivery was due I had to postpone delivery due to a loss and adriana was very compassionate about this. I've never experienced a service that went above and beyond during covid with a "family feel" and Im glad i did not opt for elsewhere. Id give a 100% if I could to focus on maribyrnong. Keep up the great service and I'm so happy with my bed set and mattress.
Great looking modern furniture at reasonable prices and outstanding service, from Kylie the Manager and other staff who attended to us during the few days it took to make our selection, as we live in the area. Special thanks to Adrijana and Kain too. I don't know why some other people seem to have a different opinion here. I guess it boils down to: Treat staff with respect and they will give it back 10 folds.
Bought a couch from Focus on Furniture back in October. Sales agent guaranteed us that the couch will be delivered before Christmas. We reiterate that this is important to us as we will be hosting Christmas in our brand new house. I called mid November to make sure delivery is still on track, the same sales agent told me that it's been delayed by few days but it should still arive in time for xmass. Also promised that they will be calling me back with an update. But didn't hear anything! Called the second time few weeks later, still telling me that it's delayed again. They told me that they can't do anything to confirm if it will come on time and that I will need to wait another few days for updates. They only decided to call us back because we posted a negative review online as we were very frustrated. They told us today that couch will not arrive for Christmas. They could've at least be more transparent from the start. We now stressing as we do not have enough time to find a new couch. Complaind to the manager Kane but they didn't show any sympathy or understanding to the situation we're in. The worst customer service ever.
Love my furniture I purchased - can't fault it! But certainly no thanks to the employee's at the Maribyrnong store. Multiple times were I experienced a demeaning, patronising, lazy and almost sarcastic tone. If you don't like your job, don't work there.... Whilst I was processing payment, a shorter fellow colleague of the lovely lady that was serving me who I was told normally works at another store was constantly intervening and undermining her actions and words. Scrutinising her every move. Was unbelievably unprofessional and I felt so embarrassed for this more than capable lady - very distrusting of her colleagues... Weeks after my ETA, I called to check the status of my order, and Kane without even asking for my name or details to check just plainly told me, "If I haven't received a call, it'll probably be Thursday..." Right..... Can you check first instead of assuming and shortcutting your job? I also opted not for delivery, thinking I could fit it into my car. Little did I know, should it not fit that requesting delivery is NO LONGER AN OPTION! Thank you for telling me in advance - had this been the case, yes I would've organised delivery. Instead I'm told I must organise my own courier, which are $$$! Even in the past when I've entered this store with full interest and possible intention of purchasing furniture, I've only been given poor, lazy and blasé service. Hardly a glance my way let alone a hello. Always a know it all attitude. I hope this review aids others in their decision choosing to visit this store... I won't be returning or recommending them anytime soon..
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