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Energy Connections QLD

  1. Brisbane City
  2. Queensland Electric Utility Provider

Reviews, get directions and contact details for Energy Connections QLD

Address: 144 Edward St, Brisbane City QLD 4000, Australia
Phone: 1300 760 446
State: Queensland
City: Brisbane City
Zip Code: 4000


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Reviews
NEVER EVER USE THIS COMPANY. I used them. I called AGL and spoke to a call centre somewhere in the Philippines. They over charged me when making a payment over the phone. They emptied my bank account. It appeared as an AGL Payment. I was forced to go through the resolutions department on a Friday night and was told to wait until Tuesday to speak to a resolutions manager. Still in the process of getting my money back. I have contemplated a lot of things as they emptied my account and left me with $23.87c in my account. Do not ever make a payment to AGL over the phone. They tell you to enter your card number but not your expiry date or CCV. But really, they use the card details which is stored on their system from the last time you made a payment. Never ever ever ever never ever make a payment to AGL over the phone.
Disconnected from AGL and they want me to pay an estimated bill didn’t come and read the meter said to me to read meter but as I have moved house I do not have access dut still want me too pay the bill
The wait time is shocking, it’s taken me 4 days to try to get someone to disconnect the power it feels like they don’t even care about their customers just for now on I wouldn’t suggest to go through the messaging section, you’d think that would be the easy option it isn’t :
THE WORST CUSTOMER SERVICE EVER. And that's from the Australian Resolutions Team! Frustrating is an understatement. I called regarding one thing, and was then hand balled to a different department who hijaked the reason for my call. This person, cancelled my monthly direct debit. Not sure why. Only to then state she's cancelled and then reactivated my monthly direct debit. And, when would I like my first payment to commence???? I told her I really just wanted my old payments to continue as they were before she went and cancelled it. The ultimate, was when she transferred me to another one of their "departments", and yet I ended up being transferred to dun & badstreet. So I called back, and went through another 10 minutes of hell, only to speak to someone who decided what I was calling about, is actually a grant that's available. So spend another 15 minutes explaining that what I wanted. All I wanted was..... wait for it! I just wanted to take up the new plan that was offered to me via a letter they sent! I didn't think it was too hard or a job and certainly didn't think it should have taken nearly an hour to deal with this. Seriously!
Terrible service. They’ll send emails with changes to your contract and rates without an ability to reply or without discussing with you. Call wait times are at least an hour long. Chat service takes longer.
Abhorrent customer service. Used to be with Click Energy and it was taken over by AGL. Bills have increased exponentially and customer service has decreased. Look elsewhere.
Very very rude customer service! She call me but hang up my call by a very rude manner!
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