Doncaster Prestige

Reviews, get directions and contact details for Doncaster Prestige

Address: 561 Doncaster Rd, Doncaster VIC 3108, Australia

Phone: (03) 9848 8888

Website

State: Victoria

City: Doncaster

Zip Code: 3108

Opening Hours

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: Closed

Update Info

related searches: lance dixon doncaster service, doncaster jaguar, doncaster auto, doncaster fiat, doncaster prestige auto body, doncaster infiniti, doncaster land rover, saab doncaster

Reviews

Why do businesses sacrifice a customer relationship to save a dollar? Who knows but motor dealers are better than most and this place is a prize winner at providing whatever the opposite of customer service is. Prestige by name, definitely not prestige by service standards.

I took my Fiat 500 into Doncaster Prestige today for a routine service, the first proper service with the car just on 15,000 kilometres. I left the car early in the morning and returned 8 hours later to collect the car. I was presented with a bill for over $500 (steep, but I already know this place charges over the odds and I prefer to get the car serviced where it was purchased).

In all the years I've had cars serviced, the one thing main dealer servicing always provides is a car valet as part of the service; after all, they have to do something to justify their prices. On the way in, I noticed that my car still looked dirty. I asked the service rep whether they cleaned cars which were in for a service and he confirmed that they do. I asked him if my car had been cleaned, He wasn't sure but he thought so.

The car was brought into the reception area and I immediately noticed it wasn't cleaned. I went back to the desk to speak to Daniel Byrnes, the service manager, who had driven the car into the reception area (but failed to advise me that the car hadn't been cleaned, even though it was obvious). I asked him why the car hadn't been cleaned, He didn't know and didn't really seem to care. He sneeringly suggested I could bring the car back another day to be cleaned (I live 25 kms away and don't exactly pass this place on a regular basis) or he would provide a discount off my next service - in a years time.

You see, here's the worrying thing. If a service centre can't be relied on to deliver a basic and very obvious part of the service, what else didn't they do? How many of those other pre-printed tasks on the invoice weren't done? Was anything actually done, other than resetting the service indicator?

So, Daniel, I'll pass on your offer of a discount in a years time. And let me make it clear that your own "couldn't care less" attitude combined with the total lack of quality control in your workshop will have two consequences:

Firstly, I'll never take this vehicle back to Doncaster Prestige for another service.

Secondly, I'll never buy a car from Doncaster Prestige again (and that includes the Abarth 124 I was looking at in your showroom the other week).

So, here's a message Daniel: if I want the level of service of a back alley mechanic, I'll pay a back alley mechanic. The one thing I won't be doing is letting you and your crew anywhere near my car again.

 7 years ago (05-09-2017)

Comment on this business

Map, Satellite View
Street View

Reviews, get directions and contact details Doncaster Prestige.

Donvale car dealer

opening hours, reviews, map, satellite view. Doncaster lower templestowe car dealer location, how can i go. Doncaster Prestige address, phone, state, city, zip code. On this page you can find companies similar to Doncaster Prestige. On this website you can share your comments and experiences about Doncaster Prestige with other people.

to add Doncaster Prestige map to your website;

<iframe width="450" height="300" src="https://mappaus.com/v.php?seo=doncaster-prestige&id=113184&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://mappaus.com/doncaster-prestige-i113184.html" target="_blank" title="Doncaster Prestige">Doncaster Prestige</a></p>

Similar places near

Subaru Doncaster 34 miles Bought an XV from Billy and was very happy with the service. He took the time to answ...

Eastern Honda 49 miles Elvis made the entire buying process enjoyable and painless. He was professional and ...

Doncaster Land Rover 63 miles Andreas in the service department was so great to deal with. My new Evoque needed AD ...

Infiniti Centre Doncaster 67 miles Bought a new Q50 Red Sport recently. Been dealing with Cheng, happy with his customer...

Australian Automotive Sales 92 miles A big thank you to Steve and his team for my recent purchase of a 2014 Land Rover Dis...

Silverstone Volvo 107 miles Sean been fantastic.. Absolutely loved dealing with him. Such a jolly guy. Highly re...

Doncaster Volkswagen 150 miles Great dealership. The experience with Cal from start to end was flawless. Great atten...

Autobarn 293 miles Great customer service! Great Car knowledge and product Knowledge. Special Thanks to ...

Audi Centre Doncaster 2 km Staff are bit lazy at times.. I encourage them to take some courses on how to speak a...

Doncaster BMW 2 km We recently purchased a vehicle at Doncaster BMW! The service was 5 star from beginni...

Doncaster Holden 2 km I brought my first new car at Holden Doncaster and was extremely happy with the overa...

Silver Star Motors Doncaster 2 km First of all, I would like to thank for all new sales and service crews from Silver S...

Porsche Centre Doncaster 2 km My 718s roof got problem, they just took 1/2 day to source the parts and fix!! Doesn'...

Move Yourself Trailer Hire 3 km "Move Yourself are Australias go-to name for Hiring Trailers, Vehicles and more....

Chronis Corporate Cars 4 km

Blackburn Kia 4 km Mark Thomas is a superstar! He responded to my email inquiry on the same day. He comm...

Blackburn Nissan 4 km Great service,. Your car in safe hands. Special thanks to Jim and Adam in Nissan serv...

Move Yourself Trailer Hire 4 km The staff on the phone are friendly but don't fall for the scam and hire a trailer ...

Doncaster Prestige

Reviews, get directions and contact details for Doncaster Prestige

Opening Hours

Donvale car dealer

We use cookies