Doncaster Prestige

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Address: 561 Doncaster Rd, Doncaster VIC 3108, Australia

Phone: (03) 9848 8888

Website

State: Victoria

City: Doncaster

Zip Code: 3108

Opening Hours

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

Why do businesses sacrifice a customer relationship to save a dollar? Who knows but motor dealers are better than most and this place is a prize winner at providing whatever the opposite of customer service is. Prestige by name, definitely not prestige by service standards.

I took my Fiat 500 into Doncaster Prestige today for a routine service, the first proper service with the car just on 15,000 kilometres. I left the car early in the morning and returned 8 hours later to collect the car. I was presented with a bill for over $500 (steep, but I already know this place charges over the odds and I prefer to get the car serviced where it was purchased).

In all the years I've had cars serviced, the one thing main dealer servicing always provides is a car valet as part of the service; after all, they have to do something to justify their prices. On the way in, I noticed that my car still looked dirty. I asked the service rep whether they cleaned cars which were in for a service and he confirmed that they do. I asked him if my car had been cleaned, He wasn't sure but he thought so.

The car was brought into the reception area and I immediately noticed it wasn't cleaned. I went back to the desk to speak to Daniel Byrnes, the service manager, who had driven the car into the reception area (but failed to advise me that the car hadn't been cleaned, even though it was obvious). I asked him why the car hadn't been cleaned, He didn't know and didn't really seem to care. He sneeringly suggested I could bring the car back another day to be cleaned (I live 25 kms away and don't exactly pass this place on a regular basis) or he would provide a discount off my next service - in a years time.

You see, here's the worrying thing. If a service centre can't be relied on to deliver a basic and very obvious part of the service, what else didn't they do? How many of those other pre-printed tasks on the invoice weren't done? Was anything actually done, other than resetting the service indicator?

So, Daniel, I'll pass on your offer of a discount in a years time. And let me make it clear that your own "couldn't care less" attitude combined with the total lack of quality control in your workshop will have two consequences:

Firstly, I'll never take this vehicle back to Doncaster Prestige for another service.

Secondly, I'll never buy a car from Doncaster Prestige again (and that includes the Abarth 124 I was looking at in your showroom the other week).

So, here's a message Daniel: if I want the level of service of a back alley mechanic, I'll pay a back alley mechanic. The one thing I won't be doing is letting you and your crew anywhere near my car again.

 8 years ago (05-09-2017)

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Doncaster Prestige

Reviews, get directions and contact details for Doncaster Prestige

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