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Derrimut 24:7 gym - Thomastown

  1. Thomastown
  2. Thomastown Gym
  3. Lalor Gym

Reviews, get directions and contact details for Derrimut 24:7 gym - Thomastown

Derrimut 24:7 gym - Thomastown

About

24 Hour Gym supplying the Northern Suburbs with quality service and a welcoming atmosphere! Come and join us for your next workout!

Address: 187-205 Settlement Rd, Thomastown VIC 3074, Australia
Phone: (03) 9464 0800
State: Victoria
City: Thomastown
Zip Code: 3074


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Really good gym, friendly staff, showers are awesome.. only downside is the dumbbells are always scattered around the gym.. there’s a lot of people who don’t rerack them. Also might pay to buy a few extra rope attachments for the cable machines. Apart from that A+
Disgraceful Attitude from Staff — Deeply DisrespectfulnnI’m honestly stunned by the treatment I received today. As a current paying member of this gym, I stopped by to ask about membership options for a friend who’s interested in joining. What should’ve been a quick, courteous conversation turned into one of the most shockingly rude and dismissive encounters I’ve ever had in any customer service setting.nnThe staff member at the front desk couldn’t have been more condescending if they tried. They barely made eye contact, spoke in an irritated tone as if I was inconveniencing them, and then flat-out told me to “check out other gyms” — as if I wasn’t already a committed member. The level of disrespect was beyond unprofessional — it was insulting.nnLet me be crystal clear: this is not how you treat people who are supporting your business. If this gym can’t even offer basic decency or courtesy to its own members, what does that say about its values?nnI’ve never written a review like this before, but this crossed the line. I felt unwelcome, disrespected, and genuinely embarrassed for even asking a question. I won’t be recommending this place to anyone — and after this, I’m seriously considering cancelling my own membership.nnAvoid this place if you value being treated like a human being. There are plenty of gyms out there that understand how to treat their members with respect — clearly, this is not one of them.nnResponse from me to the owner's response:nnHi, thanks for the response — though I must admit I’m disappointed by the way it avoids the real issue.nnThis wasn’t about a 3-week membership policy — it was about the tone, attitude, and complete lack of respect shown to me as a current paying member. Instead of a helpful, courteous interaction, I was spoken to in a dismissive, irritated tone and told to “check out other gyms.” That’s not how you treat members — especially not those recommending your business to others.nnYour reply frames this as a misunderstanding about membership terms, but I hope you take the time to reflect on how your staff communicate with people — because the experience I had had nothing to do with policies, and everything to do with poor customer service.nnI was simply hoping for a more human, empathetic approach — not a defensive brush-off.
This gym used to be amazing back in the day, But now It's a JUNGLE.nReducing the membership to such a cheap price $150 yearly sounds good for quick profit but it destroys the quality of the environment to point you can't have a peaceful workout.nEvery machine/ equipment is either taken or broken
1 star for the cost of this place’s membership & the upgrading they are doing atm.nAnother star for the lovely & energetic reception lady at the desk plus another staff. Except the tall with short light blonde hair one !nI went to both gym in port Melbourne and Thomastown. Port Melbourne facility is 100% better even the space look tighter then here. Its also cleaner in all spots. Toilet is Thomastown Derrimut is always leaking and super dirty, smelling bad too even when its fully sprayed with your cleaning liquid. Cleaner starts at 9 or 10am so you would not have clean toilet until then. Since there is not enough dumbbells and weights. People carry them everywhere and its so hard to find a match especially in women rooms.
I’ve been increasingly disappointed with the state of the gym over the past few months. The bikes in front of the women’s section have been faulty for a while — only 2 out of 5 have working screens. I raised this issue with the front desk and was told a technician would come “next week,” but that was over two months ago.nnSince the introduction of discounted memberships currently $99 yearly, the gym has become more of a social hangout than a serious training space. Equipment is often left scattered, particularly dumbbells, making it difficult to find what you need or move around safely.nnAdditionally, the surge in memberships has made parking a nightmare, with no signs of improvement in sight. Sadly, the gym seems to be losing the atmosphere that once made it such a great place to work out.
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