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Crowne Plaza Auckland

  1. Auckland
  2. Ponsonby Lodging

Reviews, get directions and contact details for Crowne Plaza Auckland

Crowne Plaza Auckland
Address: 128 Albert St, Auckland, 1010, New Zealand
Phone: 09-302 1111
State: Auckland
City: Auckland
Zip Code: 1010


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
I had an amazing experience at Crowne Plaza Auckland, thanks to the outstanding service provided by the staff. From the moment I arrived, I was impressed with the best status recognition I've ever received.nI especially loved the water bottle given to me! I use it every day now! Aarti provided unparalleled service, always going above and beyond to ensure my stay was comfortable. Paris was also incredibly helpful and polite, further enhancing my experience.nnThe entire team consistently exceeded my expectations, and I truly appreciate their dedication. I am already looking forward to my next visit!nnPlease pass on my comments to the general manager so that Aarti and Paris, and the rest of the staff can be personally acknowledged by senior management for their exceptional service.nnI also had the pleasure of being served by Tasha in the Crowne Plaza Executive Lounge, and I cannot commend her enough. She is the most attentive waitress I've encountered, providing excellent service throughout my visit.nnTasha is not only kind and polite but also a delight to speak with. She consistently ensured that we were happy and well taken care of, going above and beyond in every interaction. Her warm demeanor and genuine care made my experience truly special.nnPlease give Tasha a special commendation for her outstanding service. She is a true asset to the team, and I look forward to seeing her on my next visit!nnThank you for a wonderful stay!
Beautiful hotel with a great location. Just a short leisurely walk to shops and ocean! The restaurant is great if you don't feel like walking, the food is delicious. Staff are courteous and helpful. The rooms are very comfortable except they should have bath mats and hand rails in their showers as they are very slippery. Otherwise a very pleasant stay twice at Crowne Plaza Auckland.
What an amazing experience, right in the heart of Auckland! As an IHG member, I was delighted to be offered early check-in, which was a tremendous help after a sleepless flight. A special thanks to Elizabeth at reception for her warm and efficient service—it made all the difference. The breakfast was fantastic, offering a great variety and quality to start the day.nnOne humble suggestion: adding a pool and steam room would take the experience to the next level. Overall, a wonderful stay—I look forward to returning!
Stayed two nights. Literally right next to the Sky Towel and depending on what side and how high your room is, you can get a really good view of it. They use cards here instead of keys which some of my older friends struggled with at first as you have to scan it to use the lift ect. Room was really tidy and had many complimentary bits including the usual hand and body wash, shampoo, conditioner, hand and body lotion, small vanity kit, sanitary bag, shower cap, many towels, dressing gowns, slippers, kettle, coffee machine, good variety of teas and coffees and milks and sugars, iron, safe, hangers, additional blanket, hair dryer, Bible, sewing kit, and a fridge to store your shopping. I would attach a picture of the room but I was doing this on day 2 and forgot to take pictures prior. There is a large window to the rooms and it takes up over 3/4 of the outside wall so you do get a really good amount of light and view. My room also came with a comfy chair and a writing desk with chair. The television works well in here and I've had no problems of signa. The Wi-Fi worked instantly and you had two ways to sign into this as if one way failed then there's always the other way to enter the Wi-Fi. The charging plugs in the room there are many of, the high majority are normal wall sockets, but there are a few USB chargers as well. Cleaning in the room seems very good apart from the dust in the bathroom vent, but that's not very reachable and it's not visible unless you're really looking and I only noticed as I was looking up from washing my hair in the shower. Staff here seem really pleasant, I spoke very briefly to one of the cleaners, the staff downstairs including restaurant and front desk were very polite and always willing to help whenever I had any queries or needed anything additional. You get some beautiful views from this hotel, but if you're on some of the lower levels then there is a high chance you are just going to be looking at the windows of another multi-story building. This hotel is placed really perfectly and you can easily access so many places from here, the best part is that it literally wasn't 4 minutes walk to the local Woolworths to get some little shopping bits and the hotel has a gift shop on the inside but I've never seen it open so I'm not sure if I'm just timing it wrong or if it's only opened certain days as I've been in and out at all times of the day and not seeing anyone inside of it or the front door open. The bar area is right next to the restaurant which is also where the morning buffet is served. Their breakfast is your typical mixed bag where you have the full English type breakfast items along with cold meats, porridge, mixed fruit oats cut up and whole, pastry and bakery items, cereals and a variety of milks. I will say one thing for the breakfast, I know I only had two breakfasts here but on both occasions the porridge was watery with concealed lumps so I would recommend against this but it might just have been a staff that was on during my stay. Most of the other items that they had were of really good quality and I mostly enjoyed having some boiled eggs with sriracha sauce, crispy onions, roast chicken and a hash brown. They do also serve fruit smoothies. I'm not sure if they changed with the seasons but there were three different ones on offer each morning. This last comment is on no reflection on the hotel and it is nothing that they can control over- there are roadworks being completed out front of the hotel which make it extremely awkward to get into including via car or walking. I've been informed by residents that this has been ongoing for over 3 years and it is still causing much disturbance. I believe when I looked at Google maps that they were all done in 2025 so you can see the road works that are there if you wish to pre-prepare yourself to know what it looks like currently. Overall a lovely hotel and highly recommended.
I was all ready to leave a 5-star review because the hotel's location is great, the staff was friendly, the gym has lots of equipment, the room was nice, and they have a big breakfast buffet. However, upon checkout we were hit with a big surprise... the buffet was 38NZD per person. When we checked in, the front desk staff member simply mentioned that breakfast was served during 630-1030am, but did not mention the additional cost. We assumed breakfast was included by the way staff member discussed it.nnWhen we got to the breakfast, the wait staff asked for our room, but made no mention that we would be charged.nnSomeone at some point should have mentioned that breakfast was not included. Had we known about the cost, we would've gone to a local cafe for breakfast.
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