Crown Family Jewellers

I went to several jewellers, before choosing Crown to make my ring. Carolyn and Leonie listened to what I wanted and allowed me to make changes, twice, with undiminished enthusiasm and helpfulness. My ring is absolutely perfect, as was the service I received.
5 7 years ago (16-03-2018)

Went into crown family jewellers after going into several other jewellers and the staff were amazing, Leonie the store manager was great she understood exactly what i wanted and together we designed my engagement ring which turned out better than what i could have ever imagined.Their quality of diamonds are at a high standard as they explained the clarity and colour which no other jeweller did. Leonie and the team where outstanding to deal with and i would highly recommend them and will only ever go to them.
5 8 years ago (29-04-2017)

I asked for a quote for my vintage automatic watch. After 3 days i received a verbal quote. Asked for itemised quote to be emailed to me. After 3.5 weeks and 12 phone calls staff still refused to send itemised quote. I told them not to go ahead with service. Then i received a phone call stating that service had been done, and if i didnt pay the watch would be stripped back. They also stated that due to corrosion from the battery my watch had extensive damage. I had to tell staff at the chermside store that it was an automatic watch and they do not have batteries. This alone was a red flag, as well as the disgraceful service i would inform others to stay clear and do not allow them to handle any of your expensive watches as you are asking for trouble. I was finally told on 2 occasions that the boss would call.... Still waiting.... Never again
1 8 years ago (04-05-2017)

Purchased a diamond ring from these guys and after about 12 -18 months a diamond fell out. I went back to the store (About 3 months ago now) and was informed by the sales woman that there was no warranty on the ring which i thought was a bit strange. However when i started to politely ask why there was no warranty i was also told that rings were not meant to be worn on a daily basis and that what did i expect. Having now been to another jeweller to ask about repairs i now find that 2 more diamonds are broken and are likely to fall out. Also on a side note the i went to the other jeweller to get my ring rhodium plated where i was given a cost and a time of a week but as i was hoping to get it sooner he recommended i go to Crown Family Jeweller where again i was met with extremely arrogant staff who were not friendly and quite frankly stuck up. My advice to anyone would be avoid these people at all costs as clearly these guys use inferior quality diamonds and the workmanship is not up to scratch. From one very unsatisfied customer!!!!!
1 11 years ago (04-12-2013)