Nike Jindalee Factory Store

Can’t go wrong here, usually discounts all year round. Wasn’t as busy as usually which is great Pick up some items for the younger girls Staff are friendly

Busy today but all staff were friendly, outgoing and polite. Managed to fund something for everyone today and all for a great price.

On 24 Dec 2020, called beforehand in the morning with the item code to put a bag on hold. There were 2 left. Manager asked for me to confirm I would 'absolutely have to buy it' when I have reached the store if the staff member is to put it on hold. I have confirmed I would travel down there but will take some time and it will be before 5 pm. Staff member said all sorted, see you then. I was working in the morning and travelled down there using public transport and was delayed by an hour due to missed connecting bus. Reach there at 3 pm and was told words to the effect of 'sorry as soon as we got off the phone. Two different set of persons took 2 of the bags.. we are unable to do anything' I would be more forgiving if it's an individual/small player, I would like to share my thoughts and experience: 1. The manager could have told me that they are not interested to put an item on hold..first come first serve 2. Nike is a big store, there are bound to have return policy. Big store that has a store policy to put an item on hold till the end of day and sales are not 100% final because there is a 30 days return policy usually. 3. Manager could have possibly discussed payment options over the phone. 4. Staff member should not have confirmed item is 'on hold' until the staff member has grabbed it off the floor and it is put behind the counter. 5. Its Covid-19 precaution days, I called beforehand to confirm things is there before travelling down for safety reasons, reduction of carbon footprint, and to reduce people traffic. 6. I travelled by public transport all the way from Fortitude Valley to Jindalee with a face mask... imagine the time wasted on Christmas Eve. Have my Go! Card to prove my whereabouts and time spent in transit. 7. If I am not a serious/savvy customer, would I have taken a picture of the tag, called beforehand with Item Code and have the staff search in the computer to see if the item is there. See attached. Highly unsatisfied. Even though the solution offered was 50% on other gym bags and I would mention this just to show what was being offered as a solution but come on, this whole situation could have been avoided. This is an appalling customer service! All the travelling and phone call for nothing during a COVID-19 period.

Nice and tidy. Some good sales, but the variety is not as good as it used to be.

Exceptional customer service from James .W such a delight being served by this man, not only are you wise but your a super human being keep up the good work

Great shop . Got the whole family nikes at a great price.

Favorite store!! Plus Addiass store.. By 2 items get further 20% off..buy 3 items extra $30 off ALREADY sale prices! ATM! New jacket..$110..down to $48!

A huge shout out to Holly who was the loveliest and most knowledgeable sales person to deal with. She went above and beyond comparing sizes, models and explaining the differences in the designs to ensure I was 100% happy with the Nikes I chose. Great customer service is alive and well. Thank you Holly! X

Never ever buy anything from this shop, they overcharged me for my purchase, in return they did not refund into the card that I used to purchase but forced me to receive a gift card from their own store. Very unprofessional.

Easter sale was awesome . They had further 30 % off on already reduced items! I got mine for just $45

Directions to Nike Jindalee Factory Store with public transportation

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