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BIG W Macarthur

  1. Brisbane City
  2. Willawong Department Store
  3. Coopers Plain Department Store
  4. Eagle Farm Department Store
  5. Rocklea Department Store

Reviews, get directions and contact details for BIG W Macarthur

BIG W Macarthur
Address: G/L1/255 Queen St, Brisbane City QLD 4000, Australia
Phone: (07) 3012 3313
State: Queensland
City: Brisbane City
Zip Code: 4000


Opening Hours

Monday: 7:30 AM – 7:00 PM
Tuesday: 7:30 AM – 7:00 PM
Wednesday: 7:30 AM – 7:00 PM
Thursday: 7:30 AM – 7:00 PM
Friday: 7:30 AM – 9:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
There are mostly clothes, shoes and some healthcare supplies on the ground floor.nOn level one, there are a wide range of products including books, tools, stationery, kitchenware, and video games.nThe prices of the products seem reasonable to me.
Hadn't been here for a few years.nStill has a good variety of stock. But the plus-size women's clothing area was very, very small and very disappointing.nI think a lot of people use the store as a shortcut between Queen St and Elizabeth St, I know I did as my bus stop is right outside the door in Elizabeth Street
I visited this store around 11am today and had a disappointing experience at the tech desk upstairs. The staff member was on his phone when I approached and seemed annoyed to be interrupted. When I asked about a price match, he laughed and told me they have not offered this for years. I purchased my item and later checked the website and found that Big W does do this. There was a lack of basic courtesy and social skills quite frankly and I was ignored upon leaving the store. I won't be going back for the price match however wanted to share this experience.
Entered the store around 6:15pm 11/07/25. Immediately the security guard’s eyes followed my niece and I entering the store. We walked straight to the hosiery area to purchase some socks. The security made it so obvious that he was following us around the store. We have never felt so uncomfortable in a store before. I am of pacific island decent and also had my work clothes on and work bag with me. I’m not sure which one of those things made him target us? Security guard needs further training or big w needs to review who they use as a security company in this particular store.
I bought a pair of slippers from Big W Macarthur Central, Brisbane City, but unfortunately, they were too small. I went back to exchange them for a bigger size, but the staff refused because the tag was not attached anymore. The slippers were brand new and unused, so I expected some flexibility. On top of that, the staff member was very rude and unhelpful, which made the experience even worse. Very disappointing customer service.
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