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BIG W

  1. Gungahlin
  2. Australian Capital Territory Department Store

Reviews, get directions and contact details for BIG W

BIG W
Address: Hibberson St, Gungahlin ACT 2912, Australia
Phone: (02) 6132 9802
State: Australian Capital Territory
City: Gungahlin
Zip Code: 2912


Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 9:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews
Big W Gungahlin in Canberra is fantastic! The store is always well-organized, making it easy to find everything. The staff are friendly and helpful, and the prices are unbeatable. A great shopping experience every time. Highly recommend for all your household and personal needs!
Today, I went shopping at Big W and bought a few things. After I paid, the woman at the counter was rude to me for no reason. I did not appreciate her attitude. She asked me to return the blue bucket to its proper place. While I do not mind doing so, she could have been more polite. Her bossy manner, possibly due to my youthful appearance, was disappointing and reflected poorly on the store's customer service.
Today I went shopping at big w and bought some stuff. After paying who ever the lady was at the counter was so rude to me for no reason. I really didn’t like her attitude. And she asked me to go back and put the blue bucket where it belongs. I mean isn’t it their job to do it. I don’t have any problem doing that but they should asked it politely. She was bossing me around may be because I look like a kid. It was so disappointed and really poor customer service.
Went to look for some makeups. The shelves are messy. Foundations didn’t have testers and products price labels were all over the place. Can’t blame the store as it must be the customers breaking things and opening sale products instead of testers or shop theft. But this section needs a refresh. I will not buy from here if I do not already know what to get as it is impossible to check out colour tones.
I am writing to express my disappointment with the service I received today. As a regular customer, I was expecting a higher level of courtesy. Currently, I am pregnant and was shopping for baby products and a pyjama for myself. After scanning six baby items and one pyjama, I changed my mind and requested assistance from the self-service attendant. I informed her that I wished to cancel the entire transaction and only purchase the pyjama. However, she responded in a rude manner, questioning why I had scanned the items in the first place. I understand that it can be frustrating when customers change their minds, but I was willing to return the items to the shelves and continue browsing. Unfortunately, her behavior was unacceptable, prompting me to leave the store. When I was leaving, she was not sorry. I was not expecting sorry, but she was saying something to me like it was normal to be rude.
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