BIG W Burleigh Heads

Last night my partner and I were served by Binna at the checkout. We had a pricing enquiry and I cannot recommend the care and attention that Binna performed. These are the people you need in store. I can only hope that management shares my high regard of her performance to her personally. An asset to your store

We needed help finding a particular suitcase - Ivana came to our rescue. She was lovely and super helpful - we left with the suitcase and smiles on our faces. The lady on the door was also lovely & helpful. Great shopping experience.

Bought a printer today, the staff were great, rang earlier and they but it aside for me to pick up.You can buy something for every member of the family.

Ridiculous customer service. I was in a mad rush to get one balloon blown up and called up to get this sorted before I arrived. The lady told me that was not possible and I had to be in store to get it. So I drove 30 minutes to get to the store to be told it’ll be at least another 25 minutes till I can get one balloon blown up. This was after I was told on the phone that I would not have to wait and he could be blown up immediately and she even put the balloon aside for me for when I arrived. I ended up walking out and not purchasing anything and will not be going back to the store for party supplies again.

I've been to the Burleigh store a few times and it's always been a good shopping experience. The store has a vast selection of stock and the staff are friendly and helpful. The same cannot be said about my local Big W at Runaway Bay. Here the staff are not particularly helpful. From making enquiries about children's clothing to the staff on the IT counter, my experience at this store has mainly been negative. The store and staff culture rests entirely with the store manager, and clearly he/she needs to improve their staff training and assessment procedures. In particular the store manager needs to be very careful about who is left in charge in the head manager's absence.

Love this store! Easy shopping, not too busy. Good customer service too!

I prefer this Big W than to Robina, not so hectic, heaps of parking. The staff at Burleigh Town are friendly and are always willing to help.

Super nice service here! love the door lady she is such a pleasure to see and super helpful great bargains

Love the little cafe next to BigW always stop in for a cuppa and something to eat. Friendly staff great atmosphere

They always have what I want, price is good, but I refuse to use the self service checkouts.