Avis Melbourne Car & Truck Rental

Thank you so much Anthony for being the epitome of poor customer service. Your passive aggressive attitude was topped only by your unwillingness to assist. They wanted an extra $400 bond because I was paying by debit card. I had some money to freeze on my credit card but being 5 p.m. on a Friday could not transfer the full amount for the rental. Refused to take payment on my debit card and take the credit card as a bond. Would rather lose the customer. And this was not mentioned in the booking confirmation smart arse
1 7 years ago (05-01-2018)

Polite, helpful staff who took time to explain the rental and showed me around the car. Didn't feel rushed despite the number of people waiting. Good location in the city.
5 7 years ago (13-02-2018)

Lady by the name Snez has ruined our day. One of the most unpleasant experiences encountered my whole life. Unprofessional, rude, lazy to do her job. I can not believe that Avis would be promoting and supporting such a bad customer service. I hope to never come across anyone like this again. Certainly I will never be using Avis in the near future (even though I was a loyal Avis customer).
1 7 years ago (03-02-2018)

Nice location, good service. We rented the KIA Carnival, the condition of the car is great. Limited parking space, need to reserve your car rental earlier.
4 7 years ago (14-11-2017)

I'm only giving Avis 5 stars because of Ngoc Nguyen, who was fantastic. The rest of the team were extremely disappointing. I got to the Spencer Street office in time to pick up our car, but my mates, who are tourists, got lost on the way and the staff (who were grumpy) informed us they had to close the office, but that our booking and the car would be driven up to the Franklin Street branch. We headed across town to Franklin and it turned out the car had not been driven there. The staff at the counter was rude and snapped that we should have got to the other office on time. We were all pretty unhappy with the attitudes and the incorrect instructions, especially since most of us were new to the city. At this point the customer service was abismal. Ngoc Nguyen really turned the experience around for us. She drove us to our rental car which they had forgotten to bring over and was the first person to apologize with sincerity about all of the fuss. She assured us steps would be taken to ensure it didn't happen again, made us felt at ease with how charming, professional and friendly she was. If we hadn't have met Ngoc, we wouldn't have ever rented from Avis again. I certainly hope management is competent enough to recognise star employees like this who are doing their brand proud, and take a closer look at their customer service representatives who don't actually like working with real people.
5 7 years ago (19-11-2017)