Altronics

Friday 23 September 2022. I’m often happy enough with the service. But today - both store attendants were extremely dismissive, knew nothing about any of the customers’ questions about the stock. I came in for a product that the website said the Balcatta store had in stock. The guy was super “yea it’s not here, next please.” about it. Three times I had to re-initiate a conversation with him because he would give me vague answers and walk away. When I asked if he could put one aside for me at the dispatch warehouse, I was told to do it myself, and then before I could even reply, got hit with another “Next please” down the line of customers with the same questions. I watched multiple customers go through the same thing. Literally one by one. Not sure if they had two very new trainees on at the same time or something… But that was an experience that leaves me happy intentionally putting my money elsewhere. Next please.

Amazing service and problem-solving skills shown by Ryan at Altronics Balcatta! I was having trouble with an electrical fan on a blow-up Christmas reindeer, simply hoping to find a replacement fan to simply change out. When we could not find an exact match replacement fan, Ryan suggested we take a look at the existing fan, and with a bit of problem solving ensuring we had charge to the fan and some manual magic we got the existing fan working again. Kids will be super-happy to have their Christmas reindeer up again. Thank you Ryan for the time taken to solve my problem :- Will definitely recommend Altronics Balcatta

Knowledgeable team members, happy to help with your projects. People throw some random questions at them and they are always respectful with maybe gaps in the customer's knowledge or requiring more info. Glad the store is there as I am in there a couple times a month.

They are a great Company to deal with. Good staff makes such a difference. Even the different stores work seamlessly together. So rare.

Great place for electronic bits and you get looked after by friendly, knowledgeable staff. Still as helpful as ever.

Really helpful when it came to letting me test charging cables in store before buying them. Thankyou.

Very helpfull and obliging staff.

This place rocks. The staff are passionate, knowledgeable, helpful and friendly. The stuff you need is here, not ex East, not 7 day wait Ebay, here. Prices are on point. And they are open on SUNDAY! When you're tinkering, they are open! Seriously, this is Bunnings for geeks, I love it.

Needed a new USB cable and charger. Had just what I needed, and open on Sunday

Staff really know their stuff. Very helpful. Thanks