Albany Family Medical Centre

The reception was very rude to my 64 years old mother. The way she asked for her id was like "are you actually a residence here?" She told us it would take 3 months to be enrolled so I told her to stop the enrollment process. Months later they enrolled her via the system any way - cost her $75 for a standard visit at her usual GP. Don't go here people- nothing family here.

What an absolute joke. Wish I had read the reviews prior to transferring from The Doctors Whangaparoa only moved because we moved to the shore My first issue was the 6-8 week waiting time to enroll...I understand and sympathise with staff shortage excuse over the last 2 years but Im sick of hearing this excuse especially when I physically go into the practise and there are 2 receptionists on the desk and 1 other person in the back and 1 patient in reception My 2nd issue charging me $60 for my 4 year old NZ citizen child. When asked why I am being charged for my child I was advised "we haven't received the funding" when asked further I was advised it was their policy and I wouldn't be reimbursed. When I asked for a copy of this policy no one could provide me one and I was fobbed off with "the manager is on holiday" I continued to question this "haven't received the funding" excuse and Rachael advised that the funding wasn't due until 5th Jan and they are paid on the 5th each month...my argument was if we didn't have to wait 8 weeks for enrollment they would have had the funding set up...which I'm sorry...isn't my fault / issue. Third issue just been sent a text message confirming 5 year old daughter is enrolled and I need to pay $100 for her 1st appointment Fourth issue when I did need to make an appointment for my 4 year old I was told no appointment for almost 2 weeks! I will be taking my matter further with the MOH.

I would give minus 5 stars if I could. Absolutely disgusting medical facility. NOT HEALTH CARE PROFESSIONALS! Practice manager Kirstie Olufson is a vindictive spiteful first class liar! Gossiper and a bully of the highest order. *Drs *and i use the term losely are inept, incompetent and not in any way professional or up to date with current medication or prescribing of medication, nor do they show any duty of care or take responsibility for their bad behavior they would rather lie and gaslight a vulnerable patient than admit their mistakes. No I don't trust any of you. How does one trust habitual liars ? AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID Edited to include; the bully didn't like my honest review and hired another bully to attempt to get me to remove my review based on my personal experience. I WILL NOT BE BULLIED BY ANY OF YOU

Having been unusually ill over the past few months with various mysterious issues I can't thank Dr John Kyle and the other amazing GP's and nurses at AFMC who have shown me incredible professional care and kindness. The collaboration with other external Specialist professionals has resulted in me experiencing a continued solid recovery. Thank you AFMC!

Sometimes I forget to say Thank you so here it is .. I have been a patient with Albany Family Medical Centre for 26 years now add two more generations who also attend..Doctor Paul Milton was our first doctor and he retired..Then Doctor Phil Gluckman.became my physician both over the years have provided an amazing service..knowledgeable and articulate.on point with follow up .great doctors who really care ..walk alongside with you and go above and beyond ..absolute legends...great staff as a patient could not ask for more. Sharon Ward

Anna and the doctor who visited my little one are amazing. So happy to be enrolled here.

Really appreciated the short notice appointment to see my doctor yesterday. The service from start to finish was excellent. My family and I really appreciate the kindness and courteous service we receive from receptionists, nurses and doctors. We have patients for 14 years. Thank you for every thing you do. Tony Cassone and Family.

I have been a patient at AMC for many many years. My personal GP has literally saved my life twice with his knowledge, professionalism, and patient investigation of my symptoms as well as providing a high level of empathy. I deeply appreciate that he listens! Other GPs I have seen there from time to time have also provided me with a very high level of care and kindness. From the receptionists to the nurses, thank you for wonderful care. I don’t thank you enough!

By far the worst reception team I have come across!one lady in particular was not only VERY rude to me each time I have come in but also very nasty to me over the phone when I needed help during the lock down getting the care I needed!! Seriously do better!! Glad I moved to North Care amazing service and the team are so helpful!

Worst service from receptionists.......and don't think you'll get an appointment easily as doctors are always 'busy'.........