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Aesop

  1. Sydney
  2. Sydney Beauty & Makeup

Reviews, get directions and contact details for Aesop

Aesop
"Aesop is an Australian skin care company established in 1987, offering a range of skin, hair and body care formulations created with meticulous attention to detail. Our considered product range also includes personal fragrance and formulations for the home. Our objective has always been to formulate products of the finest quality; we investigate widely to source plant-based and laboratory-made ingredients from reputable suppliers across the globe, and use only those with a proven record of safety and efficacy. A sincere interest in sustainable design extends to every aspect of our workings, including our stores, which are created with functionality, sensory pleasure and setting in mind."
Address: 412-414 George Street Shop 20 , Sydney 2000, NSW, AU
Phone: (02) 9235 2353
State: NSW
City: Sydney
Zip Code: 2000


Opening Hours

Monday: 09:30-17:30
Tuesday: 09:30-17:30
Wednesday: 09:30-17:30
Thursday: 09:00-20:00
Friday: 09:00-17:30
Saturday: 09:00-17:00
Sunday: 11:00-16:00

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Reviews
Hands down the best Aesop branch I've visited so far. The staff were extremely knowledgeable, patient, and welcoming. The quality of service here is as you would expect, and beyond. The store is artfully decorated with their products on display. This particular store has what they call a 'sensorium' which is a brilliant touch, I've never seen one in any other Aesop store before. There are also plenty of sinks and areas to try out the products before deciding, and the staff does not pressure you into making a decision on the spot. Very professional, and ultimately made the experience much more comfortable. This store also has some signs presented in several languages, as well as braille, which was very neat. It's good that they're taking into consideration those whose main language is not English. I believe the store is also wheelchair accessible. I highly recommend anybody new to Aesop to ask about their products in depth especially their scents as the assistants do an excellent job at explaining the vision behind each one. All in all, a wonderful experience. Perfect ten.
Visiting Sydney and forgot to bring toiletries. I'm not sure why but I passed the shop front twice and could not find the shop. Had that whole Leaky Cauldron vibe from Harry Potter. Anyways, eventually found my way in and staff were able to help me get my stuff. Service Ambiance Parking
I bought an old product around 1.5years ago, recently the lid just break, so I went to myer aesop shop to look for a new lid 3 weeks ago. That guy is so nice and try to find a new lid for me, but they don't have. I didn't bring that product on that day because lid is broken and I worried it will leak. He said if I bring it physically when I'm free to come again, I can get new one. I double checked with him and he said definitely because it's product problem, they have responsibility to change new one for me, even I already used over half. But after one week, Friday two weeks ago, another new sale refused to replace new one for me because I don't have physical receipt and myer App only can show one year purchase record. And she said it's not product problem and it is okay to use even it unsealed, without lid over a week. Wow Aesop products are really good, you don't need a lid for your skin care products, So I have a question here, Why do you have lid for all products? Also it's first time to know, it's not products problem if your lid break without any reason, Thanks
One of the most pleasing staff service provided by Aesop Sydney. Natalie was exceptional in her help and service to give an honest feedback about Aesop Marrakesh Intense fragrance. Though I visited twice before making purchase, they made me feel welcome each and every time. I would absolutely recommend this store for the layout and beautiful design for all shoppers in Sydney CBD. If there were more stars, I would give them 10!
Yesterday I bought a small gift for a friend here. They put it in a little pouch and I love the smell of the perfume they sprayed on it. I can still smell it and feel refreshed.I smelled it this morning and felt so good :
Please train your staff properly before letting them provide any service! I came here today after a long day work only because my friend recommended me for good products and excellent customer experience. As I came in the store, Lachie was the only available staff so I came ask him for help. The service he provided does not make me feel this is the right way Aesop treat a first-time new customer. He makes me feel I came in just to buy some random groceries: no introduction, no smile, and he won’t proactively introduce the product until I ask. When I check out, he didn’t want to give me any samples to try. And when I asked for the samples, the question he asked was like: which product do you want to try? Excuse me? How could I know what products you have as I came here for the first time? Can you at least try introduce one to me??? On the contrary, I saw the sales besides him was enthusiastic and friendly. And I heard the other sales are actively explaining different products to customers. I don’t think I don’t deserve a good customer service because I know what products I want to buy today. Does Aesop treat customer as a cash cow who will pay the money nevertheless the kind of service they experienced? I am super busy today but came all the long way here only cuz I was really excited to try the new product tonight. But the experience of today made me feel I wasn’t treated with respect. This makes me really upset and ruined my night. And I told my friend the experience today, both of us wasn’t expected this at all…
Fantastic store! Blake was very attentive and helpful and knowledgeable He recommended a couple of options for my skin type. Will definitely return to the store - excellent service!
Came in for the first time and was greeted by Lachy. He was very vibrant and made it a really special experience. Incredible service and would come back again!!
Georgia is absolutely amazing in service, very patient and friendly, solving the problem that I brought up and provided perfect solution. Unforgettable shopping experience for me!
This Aesop Pitt Street store was designed in collaboration with Snøhetta. Walking into the shop transports you away from the busyness of the shoppers and office workers scurrying about the city. Inside you'll find a generously open space with fastidiously stacked shelves, some sample wash basins and an overall sense of calm. Love their hand wash and moisturiser products.
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