Wylie Court Motor Lodge

The room wasn’t clean. We found a huge cockroach on the ceiling, and the blanket had a stain on it. Spa pool wasn’t clean enough.nWe complained to the booking platform about the cockroach, and the hotel offered a 5% refund $13.15 NZD. I consider this an insult.nnThey said, “The presence of a single insect, especially in an elevated location, is not uncommon shortly after pest control has been applied, as affected insects may appear before dying.”nJust make sure you’re not allergic to pest control chemicals, because they need time to dry and dissipate.nnIn my opinion, it is completely unacceptable to pay to stay in a room with a cockroach — even if it is just one. Cleanliness and hygiene should be a basic standard, not something negotiable.nnMoreover, based on the reviews, this is not the first time a guest has encountered a cockroach in this property.

I had a wonderful experience at this hotel! It's perfectly located near shops and restaurants, making it easy to explore the area. The space itself is very clean, comfortable, and inviting—definitely a pleasant atmosphere for a relaxing stay. I highly recommend it!

Only stayed overnight as a short stop on our way back to Auckland, however we were quite impressed with the facilities here. My son really enjoyed the pool, as well as the private spa in our room. This just might be our go-to for stays in Rotorua now.nnOnly bit of constructive feedback I'd give is the reception staff werent as warm/welcoming as I would have expected. It's definitely something that can be fixed, so doesnt lose too many points in my book.

Great service, big room. I stayed in room 1 with accommodation up stairs and a plunge pool didn't use though. Felt.safe had a great sleep. Shower was awesome with very good pressure.nGreeted with professionalism so friendly. Yes I would stay here again. Thank you

Horrible and extremely disappointing service! 1 star is just because of the service provided by Michael at the reception who was quite helpful. We have stayed here couple of times earlier but it's under new ownership now.nWe stayed in one of the back rooms for 3 nights. Spa was old but functional. Carpets are worn out and smelly. Beds are very uncomfortable now. Room service was absolutely horrible. Towels not replaced, beds not made, bins not emptied and no coffee, sugar, tea refills throughout the stay!!!nIt was like living in backpackers and paying motel prices.nWe won't be returning at all!

Directions to Wylie Court Motor Lodge with public transportation

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