Capri On Fenton

My family of 5 stayed here for a week and we highly recommend this motel!nnWe were greeted at the desk, which was an awesome first impression. The rooms were lovely and the cleanliness was immaculate! The private spa was amazing! The house keeping ladies do a beautiful job and are very lovely.nnLocations is great! Close enough to town but far enough to stay out of the noise.nnOverall, we loved our stay here and will definitely be back!

Travelling with my 79 year old mum and very happy with our choice in RotoruanAfter a last minute cancellation last year due to my mum getting Covid and then me accidentally booking the wrong date, we finally arrivednMorgen has gone out of his way at all times and been extra accommodatingnWhen we arrived he even upgraded our room to ensure that it was better suited to my mumnReading the core business motto in the group story book in our room of ‘because nice matters’ and Morgen being known as ‘the guest whisperer’ are both certainly truenI rarely leave reviews but felt compelled after our fantastic experiencenThanks for a great start to our trip!

I thought this hotel was one of the best in Rotorua, but I was wrong. My experience was disappointing, especially with how they handled the situation. Their response was unprofessional, and it left me feeling frustrated and dissatisfied.nnI am extremely disappointed with my experience booking this hotel. My booking was canceled without any prior contact or notification, and I was left unaware of the situation until they have cancelled my bookings. The reason given was that my credit card was declined during the test process, which is beyond my control, and I confirmed that I do have more than enough money on credit card. What makes it worse is that I was informed the owner instructed the staff not to allow me to rebook. And I was given the unacceptable reasons that they do not want my group at their motel as I have booked to many rooms 5rooms for 15people, and the staff also mentioned that if we do not turn up, who will be paying for this because there was no funds on the credit card. Then I have offered them I could provide a nz credit card instead as the one provided earlier the bank might block due to the oversea transaction its oversea cc or it need an otp code to process it though. The staff kept denying my booking which seems unfair and unreasonable. Even more I have offered him again I can pay for my booking now but he still denied. After hung up the phone I have called the other receptionist who worked in Arista next door and same owner, I have asked for help and asked her to contact owner for me as this seemed very unfair but I was shocked how the owner responded to this as he did not want my bookings.nnI decided to make phone call again to Capri and now the staff picked up my phone call. I was talking to him emotionally as I did not understand why they did not want us to rebook and kept saying your credit card has no funds. I have asked if they could prove that but he said he has a copy of that receipt but do not wish to send it to me, what????. He said I was yelling but I wasn't. I have just told him that this was kinda rude and of course my voice tone might be very strong when I said the words. I asked him why we cant rebook the rooms earlier and he said because of the credit card but this phone called he said someone already booked the rooms, what???nnThis lack of professionalism and communication is completely unacceptable, and I would not recommend this hotel to anyone looking for reliable service and customer care.nnAs a customer, I expected to be treated with respect and professionalism, but instead, I was subjected to an unnecessary inconvenience that caused significant disruption to my travel plans. This kind of behavior is unacceptable and reflects poorly on your hotel’s reputation.nnP.S. I have stayed with them about 3times, both capri and arista. I have now booked other hotel and paid the full amounts by that credit card, the one they said that has no funds.

Perfect spot for a few nights stay in Rotorua. Friendly and smooth check in thanks to Morgan. Room was just right - executive studio has a large, comfortable bed, roomy seating area, kitchenette with tea, coffee, hot chocolate, mini fridge & microwave and a huge bathroom with spa be aware, you need to get in the spa to have a shower so possibly an issue if you have poor mobility. Guest laundry on site and nice undercover BBQ area.nBoris and Roxy are the friendliest motel cats, and certainly gave us the love we were missing from our own cats back home!nHighly recommend Capri on Fenton.

Stayed two nights at the two bedroom apartment with my family during the weekdays. Well maintained room, private spa, comfy beds, well-facilited kitchen. Gas BBQ available at site. Quiet night. No strong sulfite smell. Free parking in front of the room. Baby cot on request. And yes good price to book directly from their website.

Directions to Capri On Fenton with public transportation

---