White Cross Westcare New Lynn

I had a crazy experience today. Went in to get my little girl's injury checked. She fell on concrete and hurt her forehead and nose, her nose was bleeding inside. One of the receptionists was looking at us very weirdly. Her whole aura seemed strange. The other receptionist was great, but didn't tell me they would normally call your phone when the doctor was ready to see you. I went in multiple times to check where we were in the queue to see the doctor. Our entire visit, once with the nurse and then with the doctor, including the wait was 3 hours long. Out of which we were waiting for 2.5 hours or a little longer than that. The nurse and doctor are so lovely. I'm not sure who controls the time or process for the visits, but I really think they need to revise this. It would also be a lot better if the receptionists were more welcoming and kind to the visitors and patients as everyone going into the clinic is probably distressed. A smile and a greeting will not hurt you. It will definitely make the receiver's time more pleasant.

I’ve now changed my regular doctor to White Cross New Lynn as the doctors here are thorough in their diagnosis nothing like other doctors surgeries in Henderson. The system they use works really well. Arrive register At reception and they ask you to stay in your car. They phone your mobile once the nurse & then doctor is ready to see you. Works really well.

Attended here last week with tattoo infection on Wednesday around 8am. Clinic is very short handed, just 1 doctor and 1 nursenot sure if it’s a constant situation or has occurred just that day. But I didn’t wait too long! By 9:30am I’ve already been patched up and waiting for prescribed drugs at the next door pharmacy. All staff were in rush obviously but very friendly and helpful. My advice is to arrive at early hours like 7:50am as there are no appointments but a live queue.

Had an entire positive experience this morning at White Cross New Lynn. Not a registered patient but had a pressing medical issue arise just before leaving on a 3 week tour. Arrived b4 opening and queued with others. Well treated by receptionist, nurse for pre screening and tests, doctor then dispensing pharmacy. I can now head off on holiday with my stressed greatly reduced. Kia Ora rawa atu gals and guys

I recently changed doctor as white cross in new Lynn is shocking. To start with the bad customer service, receptionists are always grumpy, they never reply to phone calls or emails, so hard to keep the communication and book an appointment, they messed up appointment days and times and I also received some medical information regarding another person. That was a mistake of the receptionist and a clear violation of the privacy of another patient!!! I used to see a GP here who was great and that was the only reason why I kept coming here but she left and I had a visit with GP Karen who was kinda rushy and asking some questions in not a very nice way. She put me on antibiotics without doing a proper check and making sure to give the right diagnosis. I had enough and changed doctor. The new GP gave me a complete different diagnosis and got me off the antibiotics immediately and did a proper check . Never going back to white cross new lynn! I don't recommend them as they don't provide a good service and the GP is not reliable.

I had the most disgusting greeting and treatment from the receptionist NIKiSHA today she should not be the first person people see she didn't greet me with hello as I did her along with a friendly attitude , she then had me fill a form out I handed it to her an she told me an my six babies to go stand outside in the rain or something we stood outside for a second then I thought this is disturbing there's room inside why is she making us wait on the carpark with 3babies?? I left and went back to get her name nikisha was her name. I'm going to be complaining and keep complaining until she's either skilled with or taught proper treatment of humans and manners the smug look on her face made me feel sick inside, my mothers discusted too. If she wasn't there this would still be a five star rating pity.

The GP are busy it's understandable and it's a walk-in clinic so wait time is long, but the reception does not answer the phone. Its health service and attending to phone is important as there are enquiries issues which are and can be done over the phone. I went for a issue of pain,the doctor starts questioning about my employment status and did not even give anything. Yes, it's really an example of an unacceptable medical clinic and a complained was lodged.

Doctors and nurses are great, only downfall was when we arrived at 8.30pm, the receptionist told us they turned away 10 patients already as they close at 10pm, wasnt much people in the waiting room and i was sure we would be seen before closing time. We stayed, saw a nurse and doctor within under an hour. Maybe the receptionist wanted to go home on time to have a cup of tea, but she shouldnt turn away patience who come in seeking medical help. We could of gone straight to the hosp but why would you if you know it aint urgent enough to go. By reading all the reviews on the receptionist, now i know exactly what people are on about. She needs to improve on her customer service, otherwise stay out the back and clean.

Staff are super-nice and kept us informed. With COVID etc, things must be difficult and stressful for them as well as patients. Second time here. Both times staff were great and care was excellent. I do not understand the low rating, however I think people fail to realise this is an urgent care and they do their best.

Worst experience in A&E. I had a neck injury and was in severe pain. I wouldn’t usually care about a 3 hour wait as it was expected but I was the only patient along with 3 other people. This place is severely understaffed, they only had 2 doctors and 2 nurses but still there was no movement for an hour when it was clearly not busy. They started to get busier and they were obviously just rushing everything. I finally see a doctor and explain to her what happen and I tell her what I think it may be and then she proceeds to GOOGLE THE ANSWER RIGHT INFRONT OF ME AND THEN PRINT OUT THE ARTICLE I LOOKED AT EARLIER. I was completely shocked and she didn’t answer an important question that I asked. I actually reckon that she was a receptionist that was put in a doctors position to speed up the process. I’m still in pain. This place should honestly shut down because of its dysfunctional system, and they should notice that because I saw that they’re running out of complaint files. Oh yea and all that was $120