Avondale Health Centre

I called these people 3 times in 4 days to have them send me my blood test results. Everytime they said a nurse would call me. And then I get a text everytime after work hours with information irrelevant to my request. It's annoying how I have to constantly be on their backs to give me my medical details. Awful service.

I have been attending Avondale Health Centre for over 20 years. Have always received excellent service from the staff and doctors. Many thanks to Dr Libby McLeay for her empathy and understanding in regards to the issues and needs of my health.

Very good doctors all of them are good and the best in Auckland

I've been going to this practise since I was born. Dr Libby McLeay on a recent visit was pushy regarding my personal medical choices and stressing her own despite me telling her the information she was giving me was not requested nor was it what I came to see her about. She is also consistently late by a minimum of half an hour, up to 1.5 hours to every appointment I've booked with her in the past 2 years. Although she furthered my request by referring me for further tests, it wasn't before she basically dismissed my health issues trying to claim I have an alterior motive for seeking treatment. Upon calling the reception afterward to request being transferred to another doctor I was told I would have to send a formal email outlining "what I want and why" to be transferred to a new doctor - despite the fact that I can call any day and book to see any doctor on roster. They'll make me jump through hoops to see another doctor in future for no reason. I asked the receptionist to tell me whether she thinks this makes sense and she agreed it doesn't. I've transferred between clinic doctors in the past with zero issues. I feel disrespected and dismissed and will be leaving the clinic.

Dr. Carol is a head doctor there and without any knowledge of who I am, treated me with total disregard and insult on my very first visit. I did not receive the medical treatment I was seeking after paying for a consultation. I assume she is fit for duty. If in the case she was having an episode of some kind of which I doubt, I hope she finds help and stability. My money was not refunded and the receptionist appeared unempathetic and beady eyed. I am still in need of medical assistance. Shame on this malpractice. More in detail: a patient before me had been in and it appeared he knew me not out of kindness and it ought to be noted I was there for breathing difficulties, and immediately after I was followed by an Indian guy that would park next to me leaving his engine running.. she was sporting a purple shirt too. This culture is in decline.

Get ready to wait for 45 minutes after your appointment and then be treated like a number. They aim to milk as much money as possible out of you, genuinely don't care if they help you or not.

This practise and dr Tony has been my port of call for over 30 years for everything from colds to mental health hiccups. I just don’t know how my life would be without them. Dr tony thinks about the broader picture to identify problems. Thank you for your care and empathy.

After visiting the practice multiple times I've experienced wait times well past my scheduled appointment, most recently waiting 50 minutes to see a doctor for under 5 minutes, it's understandable that there may be a wait but just under an hour feels unreasonable. I wish I could offer compliments regarding the staff but after requesting simple, however urgent information in person, I was told by the receptionist to call in 4 days as 'the other girls know how to do it'. Hopefully my experience doesn't reflect the practice however I will be finding it new GP.

My Doctor is so good at being a doctor , I barely see him, but when i do, its very needed, he leaves no stone unturned, the Staff are brilliant, The location is ok can be tricky some times. But overall outstanding.

Best family doctor iv had in 31 years. Thank you for the gentle way you treat me and my family when we come to see you Dr Libby. The women at reception are wonderful too